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Sharon Bolton's comprehensive critique of Hochschild's concept of 'emotional labour' is flawed by her misinterpretation of its primary form as an aspect of labour power. Consequently, she erroneously argues that emotional labour is commodified only when transformed into commercial service work. However, emotion workers experience commodification of their labour power as wage-labour, irrespective of the nature of their product. Bolton also argues that Hochschild's notion of workers undergoing a 'transmutation of feelings' renders them 'crippled actors' in the grip of management control. Hochschild, however, theorizes transmutation as a contradictory and unstable condition albeit in an under-developed form. While Bolton correctly argues for a theory of emotion work that captures the complexity and contradictory nature of the emotional workplace, it is not necessary to reject the emotional labour concept. Rather, it needs to be more fully theorized and integrated within Labour Process Analysis.

Arlie Russell Hochschild's influential emotional labour thesis in The Managed Heart (1983) exposes and opposes the harm wrought by the commodification of human feelings as customer service, and complements contemporary anticapitalist writing with an enduring influence and political relevance that is underpinned by Hochschild's application of Marx's alienation theory. Critics have sought to blunt the politics of her thesis by rejecting as absolutist her condemnation of workers' alienation. But her application of alienation theory is not thorough, since her explicit usage of it is limited to only two of Marx's four dimensions, and thus it stops short of theorising alienation as generic to society. This undermines Hochschild's argument on emotional labourers' resistance, since she inadequately captures the way workers are shaped by alienation but not blinded to the reality of capitalism. The continuing political potency of her thesis requires that it should be defended and strengthened.

This article introduces a special issue of Work, Employment and Society on solidarities in and through the experience of work in an age of austerity and political polarisation. It commences by discussing the renaissance of studies of solidarity in the workplace – and beyond. Debates on solidarity as a concept are reviewed in relation to moral economy, labour organising-mobilisation, emotional labour and public sociology. Each of the special issue articles assess the value of the solidarity concept under contemporary conditions. Between them they explore solidarity among gig economy delivery riders (Italy and UK), special needs teachers (England), volunteer lifeboat crews (UK and Ireland) and international 'social factory' activists. Two articles examine solidarity within organised labour: first, internationalism among dock workers and second, North American police unions' construction of a divisive 'blue solidarity'. The article concludes by calling for continued study of different forms of solidarity in and through work, especially among migrants and individualised workers.

This article is an historical account of the contested growth of the temporary employment agency sector in France. It utilises a variegated capitalism conceptual framework to explain the evolution of a distinctive temporary employment agency sector and regulatory environment under French politico-institutional conditions that was contingent upon global developments. The article charts the role of large agencies in constructing a market for agency labour despite wide-scale cultural, political and trade union opposition. In order to build legitimacy, agencies sought partners in the labour movement from the late 1960s onwards. By the late 1990s, the sector had grown significantly within a gradually more permissive regulatory framework, despite ongoing but fragmenting opposition. The article demonstrates that the growth of agency labour was not an inevitable outcome of global pressure for labour market deregulation. It also reveals how national regulatory institutions alone are not a sufficient bulwark against global labour market pressures.

This article is an historical account of the contested growth of the temporary employment agency sector in France. It utilises a variegated capitalism conceptual framework to explain the evolution of a distinctive temporary employment agency sector and regulatory environment under French politicoinstitutional conditions that was contingent upon global developments. The article charts the role of large agencies in constructing a market for agency labour despite wide scale cultural, political and trade union opposition. In order to build legitimacy, agencies sought partners in the labour movement from the late 1960s onwards. By the late 1990s, the sector had grown significantly within a gradually more permissive regulatory framework despite ongoing but fragmenting opposition. The article demonstrates that the growth of agency labour was not an inevitable outcome of global pressure for labour market deregulation. It also reveals how national regulatory institutions alone are not a sufficient bulwark against global labour market pressures. ; Peer-reviewed ; Post-print

Despite a thriving tradition of critical scholarship in United Kingdom-based sociology of work, Burawoy's call for a partisan organic public sociology that is part of 'a social movement beyond the academy' and Bourdieu's plea for committed scholarship in the service of the social movement against neo-liberalism have received scant attention. This article seeks to stimulate debate by presenting a framework for a left-radical organic public sociology of work based on Gramsci's concept of the connected organic intellectual rather than Bourdieu's expert committed scholar. The latter, it is argued, is ultimately incompatible with activist partisan scholarship based on democratized relations between researchers and researched. Participatory action research is offered as a methodological orientation that underpins and enables organic scholars of work to engage actively with the marginalized and labour in the co-creation of knowledge that aids their struggles for change.

PurposeThe purpose of this research paper is to examine the integration of an increasingly diverse workforce in the UK following the EU expansion of 2004 to incorporate the accession countries of Central and Eastern Europe, at a time of increased migration from other areas of the EU such as Portugal.Design/methodology/approachThis paper presents data from five case study companies. The key methods of data collection were 88 semi‐structured interviews coupled with lengthy time spent on observation at each company, leading to an ethnographically‐informed method.FindingsThe key contribution of this paper is to analyse the relationships between migrant workers and the British workers they work alongside in the context of the EU expansion. It shows how low levels of English language skills lead migrant workers into low skilled roles, and that in the workplace this leads to hostility from British workers. However, as migrant workers had mainly sought employment through an agency, the case study companies actually accentuated differences between workers, and this paper examines why they act in this manner, and analyses the effects this has on workplace relations.Originality/valueThis paper provides an original contribution to the equality and diversity literature as it analyses workplace relations in the context of the EU expansion of 2004. In addition to providing new empirical data for academics, it will also be of value for policy makers, particularly with regard to legislation relating to agency work, and also to management practitioners who have a diverse workforce.

PurposeThis paper aims to examine the role and experiences of women working in the industrial relations (IR) academy and to explore the recent claim that the subject of industrial relations has "been very receptive to the contributions of feminist analysis".Design/methodology/approachAn examination is made of the liminal position of women IR scholars in the IR academy and their concern for feminist and gender analysis. Parallels are drawn with IR and trade unions, focusing mainly on Britain, which also occupy, simultaneously, insider and outsider spaces. This approach draws on the relevant literature and is then tested through a questionnaire survey of women scholars working in the field, the author included, together with interviews and interactive discussions about the findings.FindingsGender politics remain highly contested in the IR academy, with women and their work experiencing considerable marginalisation and exclusion. Nevertheless women IR scholars display a high level of commitment to the field, especially its emphasis on policy and practice. The conclusion is that so far, a "gender turn" has yet to occur in the field in the way that women's studies is claimed as being part of a new knowledge movement.Research limitationsA limitation of the study is a relatively low response rate to the questionnaire, with a bias towards older, more senior women academics.Originality/valueFor probably the first time the role and experiences in the IR academy of women researchers/ academics are examined and published. The study reveals that the exclusion and sexism experienced there closely reflect the gender and diversity analyses in the IR field.