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Globally there is growing concern over charities abilities to raise funds. This is of concern to both charity organizations and policy makers. One of the key factors that determine the public's willingness to provide funds (to donate) is trust in both specific charity organizations and the sector in general. A significant amount of research?from a number of disciplines has pointed to ways in which the public's trust can be generated and maintained. Bring this research into a single source will provide a valuable guide for both individual charity organizations and policy makers.

For charitable organizations seeking relationships with donors, trust is as critical a factor as reputation. Simply put, people are reluctant to give if they can't be sure of where their money is going. Building trust is fast becoming recognized as a key not only to attracting donors, but to keeping them as well. Managing the Public's Trust in Non-Profit Organizations analyzes the intricate psychological processes behind trust and philanthropy and applies this knowledge to best-practice guidelines for nonprofits. This monograph explores cognitive, affective, societal, and other contexts for trust, and how these influence giving in the short and long term. On the practical level, chapters offer new research-based methods of assessing and gauging donor trust, and a real-world framework for building trust with donors, communities, and the public at large. These organization-level ideas are also related to larger policy initiatives such as the Millennium Development Goals. Among the book's core topics: The role of trust in donating money. Understanding and measuring donors' trust in a charity. Improving charity efficiency and accountability in building trust. Communicating effectively with donors. Dealing with violations of trust. The future of charities and nonprofit organizations, especially in the digital age. The current climate demands more of the nonprofit sector as a major player in poverty reduction around the globe. Managing the Public's Trust in Non-Profit Organizations brings innovative thinking on philanthropy to researchers and academics, professionals in charity and nonprofit management, and policymakers.

A review of previous research indicates that people's valuations of government-supplied services are not closely related to their costs, raising the question of how much people know about the costs of such goods. Respondents rated the value of government- & market-supplied goods & services & estimated their costs in three studies. The respondents made poor estimates of the per capita costs of supplying government services, & were little better at estimating per capita expenditure on a range of market-supplied goods (eg, expenditure on fruit), but they were quite accurate at estimating the prices of individual market-supplied items. Rated values of individual market-supplied items correlated well with the costs of the items, but rated annual values of both government- & market-supplied goods were more weakly correlated with their annual per capita costs. The results suggests that the inaccuracy in estimating the costs of government goods might arise because such items do not have individual item prices rather than because people generally do not pay for them themselves. 5 Tables, 32 References. Adapted from the source document.