The Progress Bias in Goal Pursuit: When One Step Forward Seems Larger than One Step Back
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 41, Heft 5, S. 1316-1331
ISSN: 1537-5277
64 Ergebnisse
Sortierung:
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 41, Heft 5, S. 1316-1331
ISSN: 1537-5277
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 41, Heft 2, S. 543-563
ISSN: 1537-5277
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 31, Heft 3, S. 573-582
ISSN: 1537-5277
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 27, Heft 1, S. 69-83
ISSN: 1537-5277
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 48, Heft 4, S. 517-526
ISSN: 1537-5277
Abstract
The purpose of our conceptual introduction is to theorize how brands will continue to be relevant in the future marketplace. We identify three themes that emerge in this special issue that offer intriguing directions for future exploration and managerial action. The first theme is that because of brands' pervasiveness, consumers have developed a meta concept of "brands" that shapes how consumers think about the market, themselves, and others. While marketers consider the power of a particular brand as a valued consumer resource, this theme speaks to the power of "brands" as a category. The second theme contributes to a growing conversation highlighting consumer agency in relation to brands. Consumers manage their relationships with brands; selectively draw on media to create their own brand narratives; and can even upend the "rules" of brand management. The final theme is that brand owners must balance continuity and change, recognizing that brand contestation and cultural change are both inevitable. Brands need to actively consider the sometimes polarized, contesting and agentic voices of consumers and other actors, finding ways to positively influence firm and societal outcomes. We hope this special issue spurs continued new research to imagine future complex dynamics of consumers and brands.
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 38, Heft 3, S. 431-444
ISSN: 1537-5277
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 30, Heft 2, S. 292-304
ISSN: 1537-5277
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 28, Heft 3, S. 439-449
ISSN: 1537-5277
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 50, Heft 2, S. 322-342
ISSN: 1537-5277
Abstract
In the past decades, as traditional luxury goods and conspicuous consumption have become more mainstream and lost some of their signaling value, new alternative signals of status (e.g., vintage, inconspicuous consumption, sustainable luxury) have progressively emerged. This research applies the grounded theory method to establish a novel framework that systematically unifies existing conceptualizations, findings, and observations on alternative signals of status. The proposed framework organizes alternative signals in terms of their distance from traditional status symbols and categorizes them along six focal dimensions: time (new/old), quantity (many possessions/few possessions), conspicuousness (conspicuous/inconspicuous), aesthetics (beautiful/ugly), culture (highbrow/lowbrow), and pace of life (slow/fast). This parsimonious framework captures various consumption phenomena related to status signaling, unifies existing theories, and generates a fruitful agenda for future research.
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 48, Heft 3, S. 474-491
ISSN: 1537-5277
AbstractThis research demonstrates that interstitial space in textual brand logos—that is, spacious (vs. compact) arrangement of letters—unfavorably influences brand attitude by reducing product safety perceptions. When potential threats are salient, the effect tends to occur within tight (but not loose) cultures, characterized by sensitivity to threats and a need for rigid social structures. When threats are not salient, the effect appears to occur across cultures. Five studies, including lab and field experiments, as well as archival dataset analysis, provide supportive evidence.
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 48, Heft 4, S. 562-585
ISSN: 1537-5277
Abstract
Consumers use brands in many combinations, from mixing-and-matching multiple brands (e.g., Nike shoes, Puma shirt, and Asics shorts) to using products primarily or solely from one brand (e.g., Nike shoes, shirt, and shorts). This work explores how such combinations affect observers' trust in another consumer's recommendations. Comparing two combination types—mixed-brand combinations (where all/most branded products are from different brands) and dominant-brand combinations (where all/most branded products are from the same brand)—nine studies establish that observers tend to have less trust in recommendations from those who use dominant-brand combinations (studies 1A–1C). This is driven by inferences about how the products were chosen: observers believe others who use dominant-brand combinations placed relatively greater importance on the brand—a feature that often serves as a mental shortcut for choices—and therefore infer these consumers made quicker, less thoughtful decisions (studies 2A and 2B). While the effect diminishes when observers hold particularly favorable attitudes toward the focal brand (study 3), it can alter observers' own downstream behaviors (e.g., social media following intentions, information seeking, and recommendation taking; studies 4A–4C). Together, the findings confirm that brand combinations elicit responses distinct from single brands, offering fruitful avenues for future research.
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 48, Heft 5, S. 796-816
ISSN: 1537-5277
Abstract
Minimalism in consumption can be expressed in various forms, such as monochromatic home design, wardrobe capsules, tiny home living, and decluttering. This research offers a unified understanding of the variegated displays of minimalism by establishing a conceptual definition of consumer minimalism and developing the 12-item Minimalist Consumer Scale to measure the construct. Three distinct dimensions of consumer minimalism are identified: number of possessions (reflecting the ownership of few possessions), sparse aesthetic (reflecting the preference for simple and uncomplicated designs), and mindfully curated consumption (reflecting the thoughtful selection of possessions). A series of studies, using samples from a variety of populations (N = 3,735) demonstrates the validity and reliability of the tridimensional Minimalist Consumer Scale, situates the measure conceptually and empirically within a broader nomological network of related constructs (e.g., voluntary simplicity, frugality, green values, materialism), and documents the scale's ability to predict relevant consumer preferences and behaviors.
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 48, Heft 1, S. 123-146
ISSN: 1537-5277
Abstract
A model's eyes are a powerful and ubiquitous visual feature in virtually any advertisement depicting a person. But does where the ad model's eyes look matter? Integrating insights from social psychology and performance and visual art theory, we demonstrate that when the ad model's gaze is averted (looking away from the viewer), the viewer is more readily transported into the ad narrative and responds more favorably to the ad than when the ad model's gaze is direct (looking directly at the viewer). Five multi-method experiments (field and lab studies) illustrate that averted gaze (direct gaze) enhances narrative transportation (spokesperson credibility) to boost the effectiveness of emotional (informative) ads. Study 1 is a Facebook field study that demonstrates the effect of averted (vs. direct) gaze direction on advertising effectiveness using a real brand. Studies 2a and 2b implicate enhanced narrative transportation as the underlying process mechanism by measuring (study 2a) and manipulating (study 2b) narrative transportation. Studies 3a and 3b examine ad contexts in which direct gaze can enhance ad effectiveness: when the ad has informational (vs. emotional) appeal (study 3a), and when the viewer prefers not to identify with the negative emotional content of the ad (study 3b).
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 48, Heft 2, S. 270-288
ISSN: 1537-5277
AbstractNine studies investigate when and why people may paradoxically prefer bad news—for example, hoping for an objectively worse injury or a higher-risk diagnosis over explicitly better alternatives. Using a combination of field surveys and randomized experiments, the research demonstrates that people may hope for relatively worse (vs. better) news in an effort to preemptively avoid subjectively difficult decisions (studies 1 and 2). This is because when worse news avoids a choice (study 3A)—for example, by "forcing one's hand" or creating one dominant option that circumvents a fraught decision (study 3B)—it can relieve the decision-maker's experience of personal responsibility (study 3C). However, because not all decisions warrant avoidance, not all decisions will elicit a preference for worse news; fewer people hope for worse news when facing subjectively easier (vs. harder) choices (studies 4A and B). Finally, this preference for worse news is not without consequence and may create perverse incentives for decision-makers, such as the tendency to forgo opportunities for improvement (studies 5A and B). The work contributes to the literature on decision avoidance and elucidates another strategy people use to circumvent difficult decisions: a propensity to hope for the worst.
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 47, Heft 4, S. 608-630
ISSN: 1537-5277
AbstractConsumers monitor their goal progress to know how much effort they need to invest to achieve their goals. However, the factors influencing consumers' goal progress monitoring are largely unexamined. Seven studies (N = 8,409) identified categorization as a novel factor that influences goal progress perceptions, with consequences for motivation. When pursuing a goal, categorization cues lead consumers to perceive that their goal-relevant actions are in separate categories; as a result, consumers anchor their estimates of goal progress on the proportion of categories completed and are less affected by the absolute amount of progress made than when categorization cues are not present. As a result, depending on the proportion of categories completed, categorization can lead consumers to infer greater progress when they are actually farther from their goal, and to infer less progress when they are closer to their goal. We demonstrate consequences of this effect for consumers' motivation and goal attainment in incentive compatible contexts.