Suchergebnisse

Abstract
The paper focuses on the analysis of the employees' behaviour, specifically in their involvement and commitment in hotel service after the implementation of a quality management system. When organization fails to involve the employees in a meaningful way, two types of workers could be identified; employees with high efficiency and employees with resistance to change. In this qualitative study, it was observed that if an employee doesn't feel a sense of accomplishment, even when he constantly receives training courses, has incentives or sanctions, it is going to be difficult to get his involvement and commitment with the organization goals. This situation happens because the hotel quality management system is supported by an isomorphism with standardized rules that proceeded or originate from a different context and, in that system the features of the company and workers were not considered. The case study war carried out in a touristic destiny of sun-beach tourism in Mexico. Questionnaires and semi-structured interviews were prepared to elicit the employees' participation in decision-making process, the employees' involvement and commitment to achieve organization's quality objectives, the employees' efficiency in production processes and service, and the socialization. As already stated earlier, the intention of this paper is to develop an understanding of the actual practices that guide the relationships of human resources, when quality is joined as a contingent element.

We determined the prevalence of metabolic syndrome (MetS) among military police officers (MPOs) from the radio patrol program of the Military Police of Sao Paulo State (PMESP). Towards this goal, we analyzed the following characteristics: shift duty (daytime or nighttime patrol), service length in the PMESP, education level attained, weekly alcohol consumption, smoking, and physical activity of 93 MPOs. The MPO groups were created based on work shift [daytime (n=48) or nighttime (n=45)], and years of MPO experience [≤3 years (n=48) or ≥10 years (n=45)]. The overall prevalence of MetS among the 93 MPOs was 43%. There was a higher prevalence of MetS in the group with ≥ten years (53.3%) than that with ≤three years (33.3%); so, 1,6 times higher. The more prevalent MetS indicators (n=93) included waist circumference (76.3%), hypertension (55.9%), reduced plasma HDL-cholesterol levels (44%), hypertriglyceridemia (32.2%), and hyperglycemia (20.4%). Greater waist circumference, hypertension, hypertriglyceridemia, higher glycated hemoglobin A1c (HbA1c) levels, and MetS itself were associated with the service length (i.e., ≥ten years). The work shift was not associated with any MetS indicator. Those who were overweight or obese were 2.2. times more likely to develop MetS. Hypertriglyceridemia, the best indicator of the MetS, increased the chance of developing MetS by 16 times. Conclusion: MPOs exhibit a high prevalence of MetS, associated with the years of service and age. ; Determinamos la prevalencia del síndrome metabólico (MetS) entre policías militares (MPO) del programa de radiopatrullas de la Policía Militar del Estado de Sao Paulo (PMESP). Para ello, se analizaron las siguientes características: turno de turno (patrulla diurna o nocturna), duración del servicio en el PMESP, nivel educativo alcanzado, consumo semanal de alcohol, tabaquismo y actividad física de 93 MPO. Los grupos de MPO se crearon en función del turno de trabajo [diurno (n = 48) o nocturno (n = 45)] y años de experiencia de MPO [≤3 años (n = 48) o ≥10 años (n = 45)]. La prevalencia general de MetS entre las 93 MPO fue del 43%. Hubo una mayor prevalencia de MetS en el grupo con ≥ diez años (53,3%) que en el grupo con ≤ tres años (33,3%); entonces, 1,6 veces mayor. Los indicadores de MetS más prevalentes (n = 93) incluyeron circunferencia de la cintura (76,3%), hipertensión (55,9%), niveles reducidos de colesterol HDL en plasma (44%), hipertrigliceridemia (32,2%) e hiperglucemia (20,4%). Una mayor circunferencia de la cintura, hipertensión, hipertrigliceridemia, niveles más altos de hemoglobina glucosilada A1c (HbA1c) y el propio MetS se asociaron con la duración del servicio (es decir, ≥ diez años). El turno de trabajo no se asoció con ningún indicador MetS. Los que tenían sobrepeso u obesidad eran 2,2. veces más probabilidades de desarrollar MetS. La hipertrigliceridemia, el mejor indicador del MetS, aumentó 16 veces la posibilidad de desarrollar MetS. Conclusión: las MPO exhiben una alta prevalencia de MetS, asociada con los años de servicio y la edad. ; Determinamos a prevalência de síndrome metabólica (SM) em policiais militares (PMs) do programa de radiopatrulhamento da Polícia Militar do Estado de São Paulo (PMESP). Para tanto, foram analisadas as seguintes características: Período de serviço (patrulha diurna ou noturna), tempo de serviço na PMESP, escolaridade, consumo semanal de álcool, tabagismo e atividade física de 93 PMs. Os grupos de PMs foram criados com base no turno de trabalho [diurno (n = 48) ou noturno (n = 45)] e anos de experiência na PM [≤3 anos (n = 48) ou ≥10 anos (n = 45)]. A prevalência geral de SM entre os 93 PMs foi de 43%. Houve uma prevalência maior de SM no grupo com ≥10 anos (53,3%) do que naquele com ≤3 anos (33,3%); então, 1,6 vezes maior. Os indicadores de SM mais prevalentes (n = 93) incluíram circunferência da cintura (76,3%), hipertensão (55,9%), níveis plasmáticos de HDL-colesterol reduzidos (44%), hipertrigliceridemia (32,2%) e hiperglicemia (20,4%). Maior circunferência da cintura, hipertensão, hipertrigliceridemia, níveis mais elevados de hemoglobina glicada A1c (HbA1c) e a própria SM foram associados ao tempo de serviço (ou seja, ≥10 anos). O turno de trabalho não foi associado a nenhum indicador de SM. Aqueles que estavam com sobrepeso ou obesos tinham 2,2 vezes mais probabilidade de desenvolver SM. A hipertrigliceridemia, o melhor indicador da SM, aumentou a chance de desenvolver SM em 16 vezes. Conclusão: PMs exibem uma alta prevalência de SM, que está associada com o tempo de serviço e idade.