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Frontmatter -- Foreword -- Preface -- Acknowledgements -- Contents -- List of Figures -- About the Editor -- List of Contributors -- 1. Introduction -- 2. Systemic Foresight Methodology in Action -- 3. Market Insight: Horizon Scanning of Service Robotics Landscape -- 4. Technology Insight: Literature Review and Patent Analysis of Service Robot Research -- 5. Assessing Future Impact: Developing Scenario Stories -- 6. Technology Management: Building and Validating Roadmaps -- 7. Commercialization Strategy with Quality Function Deployment -- 8. Conclusion -- References

There has been limited study on the role of the startup ecosystem in social entrepreneurship. This article addresses the gap by applying a theoretical framework of startup ecosystem to two social enterprises originating from a Singapore university, examining how they engage with stakeholders to create social impact. WateRoam Pte Ltd is a water innovation startup that deploys cost-effective water filtration solutions to rural communities and disaster-hit locations. Tware is a wearable technology startup with a range of therapeutic products for individuals with autism, stress or anxiety. The two cases provide insights on the ecosystem for social ventures in Singapore. The Finance domain is identified as a potential area of improvement, as there is uncertainty on the appropriate growth trajectory for funding. University incubation and mentor networks are found to be pivotal in extending the Markets domain. Finally, this study highlights the Supports domain in the form of university R&D facilities and accelerator programmes that have been instrumental in strengthening connections. Extending beyond the university context, it is evident that infrastructural resources in the ecosystem are crucial. Policymakers may draw on the experience of countries, like Israel, which have successfully built such support facilities to nurture innovation-based social enterprises.

PurposeThis paper aims to discuss a foresight study conducted in Singapore's national R&D agency to help science and technology decision makers identify key capability areas of R&D investment to support the manufacturing industry's growth in the country and the region.Design/methodology/approachUsing horizon scanning, scenario analysis and expert opinion, nine capabilities are identified as core areas to be developed to support the country's future growth of product-service systems.FindingsThe results of a Delphi survey involving 30 industry and academic thought leaders recommend priorities of these capabilities. This paper concludes with a discussion of the study implications for theory, research and practice in the domain of servitisation and product-service systems.Research limitations/implicationsThe foresight study presented here on the future of servitisation in Singapore demonstrates one of the first fully fledged applications of foresight in constructing a coherent vision of future product-service system markets. In this study, the authors applied systemic foresight methodology (SFM) comprising the first six phases: initiation (scoping), intelligence (scanning), imagination (scenarios), integration (priorities), interpretation (strategies) and implementation (action).For future research, an ideal step would be to proceed with the final phase of the SFM, impact, to develop indicators for servitisation and to monitor and evaluate the transition process.Practical implicationsManufacturing and services are no longer distinct concepts with a clear divide. Manufacturing firms not only become more service dependent but also produce and provide services for their consumers. This transformation towards servitisation implies fundamental re-organisation of the production and management practices. Furthermore, through new business models, new and loyal customers will be gained, which will in turn bring additional income, while making the companies less prone to economic and business fluctuations.Social implicationsThe results of this study have practical implications for policymakers of public and private sectors that are interested in playing a key role in future product-service system innovation. These have implications for developing the human and intellectual capital that are required for supporting the future innovation. Institutes of higher learning and vocational institutes should also consider incorporating new curricula and modules to build the capabilities for knowledge creation and transfer.Originality/valueThe findings of the present study on strategic growth areas and relevant critical capabilities provide new directions for research in the field of servitisation. Among the nine capabilities identified, the top three were advanced customer intelligence capability, socio-physical service quality, traceability and maintainability and integrated strategic decision-making. From the results, it is apparent that advanced customer intelligence capability is both an area of importance to Singapore and the world.