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Potential sources of variance were examined to explain within-group differences in White managers' abilities to manage non-White employees. Majority manager and minority employee survey responses were matched to form 142 superior-subordinate cross-race dyads. Ethnic identity development, ethnic group self-identification, education, and participation in diversity training were measured. Additionally, the relationship between ethnic identity and minority employee perceptions of managerial support were examined. Results show that almost 20% of the majority respondents defined their ethnicity as something other than White. Findings suggest that majority members who perceive themselves as a minority (e.g., German American) may have developed a higher ethnic identity as a result of exploring their own ethnic background. Although education and participation in diversity training were not related to ethnic identity development, a significant relationship was found between the interaction of manager and employee ethnic identity and managerial support. Implications for corporate diversity initiatives are discussed.

This study examined the psychological contract held by minority employees as it relates to diversity, and the implications of violating the contract on minority employee job satisfaction, commitment to the organization and organizational cynicism. Data were collected from 88 minority employees at four university campuses. Results support unique elements of the psychological contract for minority employees and negative outcomes associated with contract violation. Trust and justice were found to moderate employee interpretations of the violation, though not as was predicted by previous theoretical models. Implications for managers of a diverse work force and future research are discussed.

As social identity conflicts based on ethnic origin, religion, caste, and so on, erupt around the globe, we investigate what may happen when these conflicts carry over into the workplace. In this article we explore possible employee responses to an organizational manager when the manager is attempting to prevent or reduce the intensity of social identity conflict in the workplace and the conflict is attributed to relatively non-fluid characteristics of social identity such as ethnicity, nationality, caste, or gender. We propose that employee responses to manager influence depend on: (1) whether the employee and manager are members of the same or different social identity groups, (2) whether the employees are members of the dominant or non-dominant group in the society at large, and (3) the shared influence of the embedded—autonomous cultural dimensions and the hierarchical—egalitarian cultural dimensions.

Workforce diversity has been described as a double-edged sword; it has the potential for positive and negative outcomes. To better understand why and how diversity leads to positive outcomes, we examined the relationship between employee perceptions of diversity climate perceptions and intent to turnover. We explored the role of four psychological outcome variables (organizational commitment, climate for innovation, psychological empowerment, and identity freedom) as possible mediators of this relationship. Racial and gender subgroup differences were also examined. Survey data were collected from 1,731 public employees. Findings suggest that when employees perceive equal access to opportunities and fair treatment, intent to turn over decreases. Furthermore, these relationships are significantly mediated by psychological outcomes. Implications for diversity management and training are discussed.

PurposeLike "second hand smoke," the harmful repercussions of racial harassment may extend well beyond the target to impact others at work. This study seeks to examine the "second hand smoke effect", or ambient racial harassment, which involves exposure to racial harassment aimed at others. The paper examines race differences in awareness of racial harassment and explored work and health‐related outcomes associated with exposure to racial harassment. It also examines organizational tolerance for harassment as a moderator of these relationships.Design/methodology/approachA diverse sample of 245 employees from three data sources were surveyed. One data source involved White and Black employees in the same organization; the others worked in a variety of organizations across the USA.FindingsWhites were less likely than Blacks to be aware of racial harassment, even when employed in the same workplace. However, awareness of racial harassment predicted negative job attitudes and psychological strain for both Whites and Blacks. These relationships were amplified by perceptions of organizational tolerance for racial harassment.Research limitations/implicationsThe study documents ramifications of ambient racial harassment and illuminates a racial divide in awareness of harassment at work that may exacerbate racial conflict and prevent needed organizational change.Originality/valueThe paper extends the construct of ambient racial harassment by measuring a range of overt and subtle forms that vary in type and intensity, and by examining the role of organizational tolerance for racial harassment as a moderator of the relationship between ambient racial harassment and work and health‐related outcomes.

Today's leaders face unprecedented challenges in attempting to manage interactions between social identity group members with a history of tension in society at large. Research on faultlines suggests that social identity groups often polarize in response to events that make social identity salient, resulting in negative work outcomes. The current research extends the faultlines literature by examining precipitating events (triggers) that activate a faultline. Qualitative interview data were collected from two samples of employees working in multiple countries to identify events that had resulted in social identity conflicts. In the first study (35 events), an exploratory approach yielded a typology of five types of triggers: differential treatment, different values, assimilation, insult or humiliating action, and simple contact. A second qualitative study (99 events) involved a more geographically varied sample. Research findings are discussed in terms of implications for the faultlines literature and for practicing leaders.

This study used a scenario design to examine whether there are different reactions among whites based on how a diversity program is justified by an organization. A reactive justification (affirmative action) was proposed to result in greater backlash than a competitive advantage justification (diversity management). In addition, this study examined the effects of personal and group outcomes on backlash and explored two individual difference variables, gender and orientation toward other ethnic groups, as potential moderators of the proposed relationships. Backlash was operationalized in four ways: an affect‐based measure (negative emotions), two cognitive‐based measures (attitude toward the diversity program, perceptions of unfairness of promotion procedures), and a behavioral‐intentions‐based measure (organizational commitment). Results indicated that the diversity management justification was associated with more favorable support of the diversity initiative, and that unfavorable personal and group outcomes adversely affected backlash reactions. There was no empirical support for the influence of the moderator variables on the proposed relationships, however, a main effect for gender was found. Implications of the study's findings and future research directions are discussed.