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AbstractCurrently, the process mining aims at an automatic extraction of process knowledge from the event logs recorded by information systems, and, therefore, by using these techniques, it becomes possible to grasp the complex nature of industrial processes. In fact, most of the industrial processes change over time, and through the process mining techniques, it is possible to analyse these processes as if they were in a steady state. Starting to this concept, in this paper, we provide a systematic literature review that analyses the applications of process mining techniques in relation to the industrial context in order to highlight the importance of these new techniques in this scenario. To do the systematic literature review, we use the Tranfield approach (2003), and we identify the most interesting papers in the sector under analysis. After that, an in‐depth analysis of the selected papers was carried out.

Agri-food value chain involves various stakeholders with different roles. All of them abide by national and international rules and leverage marketing strategies to advance their products. Food products and related processing phases carry with it a big mole of data that are often not used to inform final customer. Some data, if fittingly identified and used, can enhance the single company, and/or the all supply chain creates a math between marketing techniques and voluntary traceability strategies. Moreover, as of late, the world has seen buying-models' modification: customer is careful on wellbeing and food quality. Food citizenship and food democracy was born, leveraging on transparency, sustainability and food information needs. Internet of Things (IoT) and Analytics, some of the innovative technologies of Industry 4.0, have a significant impact on market and will act as a main thrust towards a genuine '4.0 change' for agriculture. But, realizing a traceability system is not simple because of the complexity of agri-food supply chain, a lot of actors involved, different business models, environmental variations impacting products and/or processes, and extraordinary climate changes. In order to give support to the company involved in a traceability path, starting from business model analysis and related business process a Framework to Manage Product Data in Agri-Food Supply Chain for Voluntary Traceability was conceived. Studying each process task and leveraging on modeling techniques lead to individuate information held by different actors during agri-food supply chain. IoT technologies for data collection and Analytics techniques for data processing supply information useful to increase the efficiency intra-company and competitiveness in the market. The whole information recovered can be shown through IT solutions and mobile application to made accessible to the company, the entire supply chain and the consumer with the view to guaranteeing transparency and quality.

AbstractThe benefits of managing companies through a process‐based approach are well recognized in the business literature and in many corporate contexts. However, there is a limited discussion on how to practically design and develop an organization based on processes. This paper aims to address this relative 'gap' in the literature by presenting the case of a recent international joint venture in the regional jet industry. In the following paper, we present a story of organization design based on the identification and description of the core process model of the company, with a specific focus on customer service activities. Based on interviews and direct observation at the field site, this paper shows the main steps undertaken to define the process taxonomy levels and to describe process elements, along with a discussion of the relationships with the business model components of the company. The paper provides practical value as it provides practical insights relating to the start‐up of a new company driven by a process‐based approach. Copyright © 2010 John Wiley & Sons, Ltd.

PurposeThe purpose of this paper is to describe the case of a leading Italian aerospace company which developed an integrated system aimed to optimize the management of engineering competencies within the Chief Technical Office function.Design/methodology/approachThe paper was based on a set of interviews to company referents and a one‐year period of researcher's observation at the company site to analyze competence management processes and the application on the field of the methodology and the tool. The approach adopted is to present a real practice following a pragmatic and illustrative approach.FindingsThe integrated system provides an objective method to support critical evaluations related to the management of competencies and actors. The benefits achieved derive from a more effective and efficient monitoring of competencies available to perform given activities, and from the analysis of gaps, actor allocation, and job‐rotation issues.Research limitations/implicationsThe application of the method and the tool is still quite "dependent" from the skills of their developers. Besides, the activities and competencies of those units which support new product development processes should be also integrated in the system.Practical implicationsThe case described can be a useful benchmark for organizations working in complex industries in the effort of improving the performance of engineering activities through an enhanced management of knowledge about people potential and expertise.Originality/valueThe value of the paper may stay in a twofold process/project and people management perspective in the monitoring, development, and scouting of technical competencies.

Over the last 30 years, a wave of reforms has reshaped the panorama of public administrations around the world, which have also stimulated debates on the subject reform in public sector relations. Much research has focused on discussing the validity of New Public Management (NPM) as a paradigm, including the recognition of regional versions of a number of universal problems in the Public Governance, NPM, and Public Value areas. This debate is focused on the need to give concrete answers to the new management needs of policy makers and to the growing demands of citizens. Increasingly public administration is based on meeting two needs: society requires creative, flexible, and innovation‐oriented approaches, whilst economic pressures and budget cuts are forcing uses and models oriented toward efficiency, competitiveness, and cost savings. As regard the changing requirements of the public government, the new organizational system needs to incorporate the creativity, innovation capacity, and flexibility necessary to achieve sustainability and public value. The purpose of this research is to offer an organizational model, which balances exploration activities with those of exploitation, thus being able to meet the changing needs within the Administration, and the actions envisaged for its operations. This article also introduces the requirements for a decision support system to measure regional performance and service quality. It is hoped that we add to our knowledge and understanding of coordinated public policy and good governance that is effective even in these radically demanding Covid‐19 times.