Suchergebnisse

AbstractCurrently, the process mining aims at an automatic extraction of process knowledge from the event logs recorded by information systems, and, therefore, by using these techniques, it becomes possible to grasp the complex nature of industrial processes. In fact, most of the industrial processes change over time, and through the process mining techniques, it is possible to analyse these processes as if they were in a steady state. Starting to this concept, in this paper, we provide a systematic literature review that analyses the applications of process mining techniques in relation to the industrial context in order to highlight the importance of these new techniques in this scenario. To do the systematic literature review, we use the Tranfield approach (2003), and we identify the most interesting papers in the sector under analysis. After that, an in‐depth analysis of the selected papers was carried out.

AbstractThe benefits of managing companies through a process‐based approach are well recognized in the business literature and in many corporate contexts. However, there is a limited discussion on how to practically design and develop an organization based on processes. This paper aims to address this relative 'gap' in the literature by presenting the case of a recent international joint venture in the regional jet industry. In the following paper, we present a story of organization design based on the identification and description of the core process model of the company, with a specific focus on customer service activities. Based on interviews and direct observation at the field site, this paper shows the main steps undertaken to define the process taxonomy levels and to describe process elements, along with a discussion of the relationships with the business model components of the company. The paper provides practical value as it provides practical insights relating to the start‐up of a new company driven by a process‐based approach. Copyright © 2010 John Wiley & Sons, Ltd.

PurposeThe purpose of this paper is to describe the case of a leading Italian aerospace company which developed an integrated system aimed to optimize the management of engineering competencies within the Chief Technical Office function.Design/methodology/approachThe paper was based on a set of interviews to company referents and a one‐year period of researcher's observation at the company site to analyze competence management processes and the application on the field of the methodology and the tool. The approach adopted is to present a real practice following a pragmatic and illustrative approach.FindingsThe integrated system provides an objective method to support critical evaluations related to the management of competencies and actors. The benefits achieved derive from a more effective and efficient monitoring of competencies available to perform given activities, and from the analysis of gaps, actor allocation, and job‐rotation issues.Research limitations/implicationsThe application of the method and the tool is still quite "dependent" from the skills of their developers. Besides, the activities and competencies of those units which support new product development processes should be also integrated in the system.Practical implicationsThe case described can be a useful benchmark for organizations working in complex industries in the effort of improving the performance of engineering activities through an enhanced management of knowledge about people potential and expertise.Originality/valueThe value of the paper may stay in a twofold process/project and people management perspective in the monitoring, development, and scouting of technical competencies.

Over the last 30 years, a wave of reforms has reshaped the panorama of public administrations around the world, which have also stimulated debates on the subject reform in public sector relations. Much research has focused on discussing the validity of New Public Management (NPM) as a paradigm, including the recognition of regional versions of a number of universal problems in the Public Governance, NPM, and Public Value areas. This debate is focused on the need to give concrete answers to the new management needs of policy makers and to the growing demands of citizens. Increasingly public administration is based on meeting two needs: society requires creative, flexible, and innovation‐oriented approaches, whilst economic pressures and budget cuts are forcing uses and models oriented toward efficiency, competitiveness, and cost savings. As regard the changing requirements of the public government, the new organizational system needs to incorporate the creativity, innovation capacity, and flexibility necessary to achieve sustainability and public value. The purpose of this research is to offer an organizational model, which balances exploration activities with those of exploitation, thus being able to meet the changing needs within the Administration, and the actions envisaged for its operations. This article also introduces the requirements for a decision support system to measure regional performance and service quality. It is hoped that we add to our knowledge and understanding of coordinated public policy and good governance that is effective even in these radically demanding Covid‐19 times.

Aquaculture is an expansion industry and has the potential to satisfy the worldwide demand of fish production related to the global population growth. Technological and methodological innovations are necessary not only to optimize the production but also to assure its sustainability. The paper describes a system to be placed in sea aquaculture plants, in order to improve the enterprise sustainability from environmental, economic and ethical points of view. The system is composed by several devices which work following Internet of Things paradigm, and it is able to solve practical issues emerged from a case study in south of Italy. The data collected by the system, conveniently enriched by other specific information, will be used for traceability purpose, in order to satisfy the market needs of Food Citizenship. The system' devices, the production processes (as‐is and to‐be), the plant maintenance process (as‐is) and the traced data are described. So, the research follow‐ups are discussed.

PurposeThe future increase of chronic diseases in the world requires new challenges in the health domain to improve patients' care from the point of view of the organizational processes, clinical pathways and technological solutions of digital health. For this reason, the present paper aims to focus on the study and application of well-known clinical practices and efficient organizational approaches through an innovative model (TALIsMAn) to support new care process redesign and digitalization for chronic patients.Design/methodology/approachIn addition to specific clinical models employed to manage chronic conditions such as the Population Health Management and Chronic Care Model, we introduce a Business Process Management methodology implementation supported by a set of e-health technologies, in order to manage Care Pathways (CPs) digitalization and procedures improvement.FindingsThis study shows that telemedicine services with advanced devices and technologies are not enough to provide significant changes in the healthcare sector if other key aspects such as health processes, organizational systems, interactions between actors and responsibilities are not considered and improved. Therefore, new clinical models and organizational approaches are necessary together with a deep technological change, otherwise, theoretical benefits given by telemedicine services, which often employ advanced Information and Communication Technology (ICT) systems and devices, may not be translated into effective enhancements. They are obtained not only through the implementation of single telemedicine services, but integrating them in a wider digital ecosystem, where clinicians are supported in different clinical steps they have to perform.Originality/valueThe present work defines a novel methodological framework based on organizational, clinical and technological innovation, in order to redesign the territorial care for people with chronic diseases. This innovative ecosystem applied in the Italian research project TALIsMAn is based on the concept of a continuum of care and digitalization of CPs supported by Business Process Management System and telemedicine services. The main goal is to organize the different socio-medical activities in a unique and integrated IT system that should be sustainable, scalable and replicable.

This paper describes SKILLS—Sharing Knowledge in Lesson Learned System, a solution composed by a web‐based tool and a business process that supports the enterprise in managing and sharing Lessons Learned and Best Practices. SKILLS follows a community based approach, increasing the percentage of explicit knowledge. The solution deals with real issues in Aerospace Company domain, following a methodology composed by three main phases: Analysis of operative contest; analysis of Processes and needs and Solution Development. Starting from a context analysis, conducted using interviews, we identify the company needs. Then, we propose a new Lesson Learned and Best Practice management process, and we explain the functionalities of SKILLS, a tool useful to solve the issues identified and satisfies the company needs. Several users can access to two types of services: the first one oriented to contents (discussion, lesson, lesson learned, best practice) creation and validation, the second one more oriented to horizontal functionality (advanced search, tagging and categorization, user profiling, user page, instant communication). SKILLS covers all activities of Lesson Learned and Best Practice management process, following a collaborative approach, where a community of knowledge workers share knowledge and know‐how and solve operative issue, enabling the externalization process of SECI model. Copyright © 2016 John Wiley & Sons, Ltd.