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Cortis N. Overlooked and under‐served? Promoting service use and engagement among 'hard‐to‐reach' populationsSocial service providers strive to meet the needs of those most marginalised from society and from service systems. Yet many people who might benefit from available help consistently miss out. Using qualitative data, this study developed a repertoire of actions that organisations and service personnel can employ to improve participation and outcomes for groups who may be eligible for and may benefit from services, but whom service providers find difficult to identify, reach and engage. Semi‐structured interviews with service managers and coordinators of child, family and youth services in Australia attest to the diversity and context specificity of those who are deemed to be 'hard‐to‐reach'. The research data highlight ways to improve reach and engagement in a managerialist context by refining organisational action in four strategic domains: overcoming access barriers, building client relationships, utilising networks and partnerships, and ensuring staff capacity and sustainability.

Sport and recreation can help communities to build social inclusion and celebrate diversity. Yet some sport and recreation activities require conformity to social and cultural norms, risking suppressing difference and reinforcing inequality and exclusion. This paper explores these tensions by examining access and barriers to sport and recreation for a large group of Australian women: those from culturally diverse backgrounds. Qualitative data shows that while sport industry representatives justify catering primarily for a mainstream participant base, culturally diverse women identify barriers requiring strategic and targeted policy and program intervention. Implicating the spatial organisation of sport and recreation as sources of marginalisation, culturally diverse women highlight how access‐enhancing initiatives in public, commercial and community sport facilities can play key roles in promoting social inclusion.

Increasingly, governments in wealthy countries are designing early intervention initiatives around principles of 'community regeneration' or 'place management'. Because these initiatives are multi‐site, aimed at long‐term systemic change, and implemented amidst a range of other initiatives, assessing their quality and outcomes demands departure from conventional programme evaluation approaches. This article analyses the challenges of evaluating area‐based interventions in the child welfare field, and shows how the National Evaluation of Australia's 'Communities for Children' initiative seeks to overcome these through its mixed method design and the longitudinal Stronger Families in Australia study.

Increasingly, governments in wealthy countries are designing early intervention initiatives around principles of 'community regeneration' or 'place management'. Because these initiatives are multi-site, aimed at long-term systemic change, and implemented amidst a range of other initiatives, assessing their quality and outcomes demands departure from conventional programme evaluation approaches. This article analyses the challenges of evaluating area-based interventions in the child welfare field, and shows how the National Evaluation of Australia's 'Communities for Children' initiative seeks to overcome these through its mixed method design and the longitudinal Stronger Families in Australia study.

ABSTRACTProgramme evaluators increasingly strive to capture how service users experience child and family welfare programmes. Yet user involvement is rare in a more routine form of evaluation: performance measurement. This paper considers how service users' perspectives can help improve the performance indicators that inform child and family service funding, management and planning. Qualitative research, conducted in family support contexts in New South Wales, Australia, identifies five user‐defined domains upon which indicators can be based. As well as showing how parents judge service quality and outcomes, the findings also show how they experience data collection, and how they prefer to participate in the routine performance measurement and monitoring that informs child and family welfare provision.

The 1998 New South Wales Pay Equity Inquiry demonstrates some limitations of dominant theoretical approaches to the undervaluation of work in female-dominated occupations and industries. Campaigns for equal pay could be enriched with a firmer understanding of the complexity of caring and emotional labour in women's paid human service occupations such as nursing, hairdressing and childcare. Such understandings can help redefine skill and worth so as more thoroughly to recognise and reward interpersonal work performed in female-dominated service occupations. Rejecting common moral and economic objections to placing monetary values on these traditionally feminine and ostensibly 'non-economic' activities is another ingredient for the historic achievement of gender pay equity.

Delivering services in partnership with government is commonly considered a source of financial stability for charities and other nonprofits. However, in liberal welfare states, government funding may also heighten financial risks, where it exposes charities to competition, austerity, and rising service demand. In these contexts, publicly funded charities' capacity to withstand financial shock is an important consideration in implementing sustainable government programs. To deepen knowledge about the factors contributing to financial capacity among charities receiving government funding, this article analyzes the financial reserves of 4,542 Australian charities engaged by government to deliver social welfare services. Logistic regression shows how younger charities, larger charities, and those with high dependence on government funding have lower odds of holding adequate reserves, indicating poorer short-term financial capacity. The findings draw attention to potential risks associated with outsourced government service delivery, while highlighting which charities most need to strengthen their financial capacity.

In June 2006, the Australian Government Office for Women in the Department of Families, Community Services and Indigenous Affairs (FaCSIA) engaged the Social Policy Research Centre (SPRC) at the University of New South Wales to research how culturally and linguistically diverse (CALD) women participate in sport and recreation, and the factors that may limit their full involvement. The project is designed to inform the development of policies and programs to effectively support the inclusion of CALD women in sport and recreation activities, as players and in non-playing roles. The project is being conducted in three stages: a data review and analysis (completed in August 2006); consultations with key stakeholders (the subject of this report); and focus groups with CALD women about their experiences and perceptions of sport and recreation activities (to be conducted in early 2007).