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Cover -- Half Title -- Series -- Title -- Copyright -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- Contributors -- 1 Information systems in India: dare to cross -- Part 1 Technology in action: an Indian perspective -- 2 Automation and computers: hasten slowly -- 3 Information and communication technologies in India: outweighing negatives in development -- 4 Information and Communication Technology (ICT) in India: a reality check -- Part 2 Adoption of technology: issues and challenges -- 5 E-Government in India -- 6 Internet based distribution systems: a framework for adoption -- 7 Trust and its determinants in internet banking: a study of private sector banks in India -- 8 Structuring IT function: imperative for the new millennium -- Part 3 Behavioural issues in the IT industry -- 9 Collaborative tools and virtual team effectiveness: an inductive approach in India's software sector -- 10 Turnover intentions amongst women BPO professionals: role of organizational and personal factors -- Part 4 Systems theory-based methodologies -- 11 The system dynamics paradigm -- 12 System dynamics: applications in management and policy -- 13 Option trading in a fuzzy framework -- Part 5 The challenges of electronic globalization -- 14 Borderless bits: electronic globalization in a volatile global world -- 15 The classical continuity of electronic globalization -- 16 Preparing for electronic globalization.

This study analyses a unique, revelatory case of service modelling in a complex organisation providing air traffic control. The study analyses broad modelling activities, including information elicitation, analysis, and organisation, undertaken by a small team internal to the organisation that so far has spent about 2,400 person‐hours of effort in the project. The study follows a qualitative approach in the interpretivist tradition based on interviews and document analysis. The study analyses the project framework, modelling notations, data collection, collaboration, modelling activities, and project outputs. The findings are interpreted in light of two theoretical lenses: coordination and simplexity. The study suggests that simplexity is beneficial for structuring the modelling of complex, knowledge‐based services. A pattern was identified combining an initial step promoting simplicity and establishing communication with the stakeholders, followed by a second step acquiring complexity of understanding. Considering the mechanisms defined by coordination theory (flow, share, and fit), the study suggests a predominance of the fit mechanism in modelling knowledge‐based services. The paper contributes to a better understanding of the challenges of modelling work through cognitive and knowledge‐based lenses and identifies possible strategies to overcome these challenges. The paper also contributes to the emergent literature on simplexity by applying that particular lens to work modelling.

AbstractThis paper reports on the results of a larger research project that investigated the factors impacting on inter‐organisational transfer in the New Zealand State Sector. Seven gatekeepers (boundary‐spanning individuals) from different organisations were interviewed about their experiences in facilitating knowledge transfer between a cross‐sector working group and their organisation. The context for the research was the Pathfinder Project, a project based around the development and transfer of an emergent knowledge model for strategic management, Managing for Outcomes (MfO). A range of factors that facilitated knowledge transfer were identified. Among these, translation and interpretation activities were found to be critical to successful knowledge transfer. Gatekeepers reported acting as translator/interpreter, an essential role which demanded specialised skills. The nature of this role is outlined, with reference to a staged model for knowledge transfer that emerged from the research project. The translator/interpreter role required gatekeepers to engage in active and continuous conversion of knowledge to meet the differing needs of a range of recipients. This helped to increase the overall absorptive capacity of participating organisations. Implications of these findings for research and practice are outlined. Copyright © 2007 John Wiley & Sons, Ltd.

This research identifies a model of factors affecting privacy in RFID systems that are shared between public and private sector organisations. Actor-Network Theory (ANT) is used as a framework for this research which identifies the nature of the data collected, voluntariness, legislation and security as factors affecting privacy, particularly within the public sector. In the private sector the desire for self-regulation and competitive advantage are seen. Across both sectors, understanding of the data collected by RFID systems, tailored staff access to data, and an unclear definition of privacy are identified. If these factors can be addressed, it is suggested that improved privacy, greater data sharing, and better valuation of data are possible outcomes.

PurposeThe study aims to explore whether there is diversity of occupational culture among IT workers. Prior work conceptualizes IT occupational culture (ITOC) as based around six distinctive values (ASPIRE) but has not explored whether there is variation in ITOC.Design/methodology/approachSurvey data from 496 New Zealand IT workers was used to create factors representing IT occupational values based on the ASPIRE tool. Hierarchical cluster analysis and discriminant analysis were applied to identify distinctive segments of ITOC.FindingsFour ITOC segments were identified: fun-lovers, innovators, independents and institutionalists. These differed in the relative emphasis ascribed to the ITOC values with each segment being distinguished by 1–2 dominant values. Segment membership varied according to level of responsibility and birth country. Institutionalists and innovators had higher concern about organizational and IT issues than fun-lovers and independents. Job satisfaction was lowest among innovators and highest along institutionalists.Research limitations/implicationsThis study challenges the concept of a unified ITOC, suggesting that ITOC is pluralistic. It also theorizes about interactions between ITOC, individual motivation and values and national culture.Practical implicationsManagement needs to be cognizant of the fact that IT occupational culture is not homogeneous and different IT occupational segments require unique management approaches, and that their own values may not match those of others in IT work. By understanding ITOC segments, managers can tailor support, assign tasks appropriately and design teams to optimize synergies and avoid conflict.Originality/valueThis study reveals the existence of ITOC segments and theorizes about the relationship of these to innovation-orientation, job satisfaction, individual motivation, work styles and national culture. The combination of cluster and discriminant analysis is a valuable replicable inductive method that is underrepresented in Information Systems (IS) research.