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Systems theory for organization development
In: Wiley series on individuals, groups and organizations
Improving productivity and the quality of work life
In: Praeger special studies in U. S. economic, social, and political issues
Organization Learning Disorders: Conceptual Model and Intervention Hypotheses
In: Human relations: towards the integration of the social sciences, Band 51, Heft 7, S. 873-895
ISSN: 1573-9716, 1741-282X
This paper presents a conceptual model that proposes how organization learning disorders influence organization performance. The model suggests that organization knowledge mediates the relationship between learning disorders and performance. Specific organization learning disorders are identified for each of the four phases of organization learning: discovery, invention, production, and generalization. The effect of learning disorders on organization knowledge is explored, and intervention hypotheses for treating the disorders are presented.
Organizational Change in Its Context: A Theoretical and Empirical Study of the Linkages Between Organizational Change Projects and Their Administrative, Strategic, and Institutional Environment
In: Administrative Science Quarterly, Band 34, Heft 4, S. 665
A Cybernetic Framework for Studying Occupational Stress
In: Human relations: towards the integration of the social sciences, Band 32, Heft 5, S. 395-418
ISSN: 1573-9716, 1741-282X
This paper provides a theoreticalframework for the study of occupational stress. The theory is based on a cybernetic model, which the authors feel is consistent with much of the empirical work already engaged in by researchers in the field of occupational stress. This model draws attention to certain information and feedback characteristics frequently neglected in research in this area.
The relationship between worker alienation and work-related behavior
In: Journal of vocational behavior, Band 10, Heft 2, S. 167-179
ISSN: 1095-9084
Improving Productivity and the Quality of Work Life
In: Public Productivity Review, Band 4, Heft 1, S. 84
A Methodological Critique of Fifty-Eight Selected Work Experiments
In: Human relations: towards the integration of the social sciences, Band 30, Heft 8, S. 675-708
ISSN: 1573-9716, 1741-282X
This paper evaluates the internal and external validity of 58 work experiments-e.g., job enrichment, participative management, and autonomous group studies. The experiments are classified according to their independent and dependent variables; then each study's research design is evaluated in terms of various threats to internal and external validity. The results show that the attitudinal and performance improvements reported in the experiments are questionable but not altogether implausible. The findings of the studies appear to be generalizable to a wide range of populations and settings. Several suggestions for the improvement of research in this field are presented in light of the results of this critique.
Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing
In: The Jossey-Bass management series
Doing Research That is Useful for Theory and Practice
In: Administrative Science Quarterly, Band 32, Heft 3, S. 457
"Can't Get No Satisfaction": Customers, Citizens, Service, and Satisfaction
In: Public administration review: PAR, Band 53, Heft 2, S. 170
ISSN: 1540-6210