Suchergebnisse

Purpose
Although governments are hugely investing in information technology (IT) infrastructure, eGovernment performance has reported variations in performance. The relationship between IT infrastructure investments and eGovernment performance remains unexplored in academic research. This study aims to explain how investments in IT assets lead to infrastructure capability and eGovernment system performance. The work conceptualizes technical performance of IT infrastructure as a consequent of thoughtful investments in IT assets, which help generate IT infrastructure capability. The findings have important implications for eGovernment theory and practice in developing understanding about eGovernment IT infrastructure and supporting decision-making on the choice of infrastructure components.


Design/methodology/approach
This study showcases quantitative analysis based on survey method-based research using a questionnaire for testing the hypotheses formulated.


Findings
The analysis of the work showed that IT infrastructure performance is a significant mediator between investments in IT assets and IT infrastructure capability.


Research limitations/implications
Owing to constraints of data collection, probability sampling was not followed, which is a prerequisite for statistical generalization.


Practical implications
The study provides insights for governments on investing in technologies that meet requisite performance standards. IT infrastructure performance is an antecedent of IT infrastructure capability, which directly determines how an eGovernment system performs.


Social implications
The study shows that delay in implementing new service models such as cloud potentially result in relatively lower performance of the IT infrastructure for the investments made in the given assets.


Originality/value
This paper builds on the existing literature on IT assets, IT infrastructure performance and IT infrastructure capability and applies it to the eGovernment domain.

PurposeAlthough government investments in IT is growing, it is unclear how and what kind of IT investments lead to desirable E-Government performance. Several studies pertaining to the business value of IT have developed and tested frameworks for IT infrastructure, IT capability and business performance. However, E-Government-related IT investment outcomes cannot be measured by profits and hence requires a separate investigation. E-Government research using theoretical approach has been reported as very scarce in previous studies. This research aims to bridge the gap by developing a model to study IT infrastructure capability and E-Government performance in the emerging context of new IT service delivery models.Design/methodology/approachThis paper follows a case study method in this research witha prioriconceptual framework. The data were collected following an interview method used for deductive theory building.FindingsThe results identified a positive relationship between IT assets and IT infrastructure performance in the presence of service delivery channels and an anticipation of a positive influence of infrastructure performance variables on IT capability which in turn shows positive effect on E-Government performance.Research limitations/implicationsBecause the study followed a qualitative approach, the findings from this study are not useful for statistical generalization. However, the analytical framework provides sufficient ground to test E-Government performance.Practical implicationsThe study provides insights in the choice of IT infrastructure elements fitting an E-Government strategy.Social implicationsThis study provides an integrated framework for measuring E-Government performance, thereby making deployment of IT infrastructure accountable both in terms of IT performance and IT capability. This in turn will lead to improvement in citizen services.Originality/valueThis paper builds on the existing literature on IT assets, IT infrastructure performance, IT infrastructure capability and applies to the E-Government domain.