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The evidence on current developments in work organization suggests that the outcome is often one of `conflicted collaboration', where there is simultaneous interdependence and disconnection resulting in both coercive and collaborative experiences for workers. It is argued here that analysis and explanation of these findings requires engagement with both the active role of agency and the social structures of capitalist development. These analyses must also locate the workplace in wider social contexts. A critical realist approach to understanding hegemony offers considerable potential in this endeavour.

How have organisations sought to manage tensions between the needs for flexible labour in neoliberal market economies and the benefits of a committed and motivated workforce? Through an in-depth, qualitative study of a Chinese company, we identify and theorise a novel variation of paternalism that was developed by the organisation to manage the tensions under neoliberal capitalism. We label this management regime 'centrifugal paternalism' since it organises employment relations along the lines of 'adult-like' employers and 'child-like' employees but involves the diminution of employee dependency over time with an ultimate impulse away from the employing organisation. We find that the emergence of centrifugal paternalism is closely related both to the socio-demographic identity of the company's employees as China's second-generation migrant workers and to the economic context of the organisation. Through a 'tough love' approach, this regime allows the firm to secure flexible labour while responding to migrant workers' needs for personal skills development and a fruitful rural-to-urban transition. Our research responds to recent calls for reconnecting organisation studies with society and situating workplace practices within their contexts. It also underlines the enduring importance of paternalism for understanding the dynamic and evolving nature of capitalist employment relations and management regimes.

While psychologists and economists have concerned themselves with employee happiness and well-being, critical organizational theorists have rarely examined employees' positive responses at work. To explain why call-centre employees in our study responded positively to their organization we adopt a relational sociological approach to examine employee happiness and well-being. This approach emphasizes two main features: firstly, it is sensitive to the interaction of management practices and employee agency in how 'happiness' is constructed and interpreted in organizations, including an assessment of power relations; secondly, this approach acknowledges the importance of the wider external context in explanations of why organizations pursue happiness. This article applies these sociological insights to the organizational identifications literature to assess the mechanisms of employee identifications. In this case, there are three mechanisms of identification, a) the organizational value system; b) social relations at work including interactions between employees, the owners and their clients and c) the nature of work. Significantly, these three features converged to produce overlapping and mutually reinforcing identifications.

This paper builds on recent contributions to understanding conditions of institutional complexity by developing a theoretical framework to elaborate the interdependencies between actions, contexts and institutional logics. Our aim is to refine existing explanations of how actors inhabit complex institutional settings. Drawing on a critical realist ontology, we treat agency and structure as analytically distinct phenomena to advance our understanding of conditioned action. This is subject to relational analysis in order to explain the structural conditioning that shapes particular socio-historical contexts, the potential 'action options' contained within these contexts and the processes through which actors draw upon these. This reading of institutional reproduction and transformation allows us to reassess the 'paradox of embedded agency' by advancing understanding of the historically grounded and multilevel nature of structures and agency in institutional processes. Our approach offers conceptual refinements, a new sensitizing framework and methodological insights to guide studies of the ways actors inhabit complex institutional settings.

This paper builds on Granovetter's distinction between strong and weak ties [ Granovetter, M. S. 1973 . The strength of weak ties. Amer. J. Sociol. 78(6) 1360–1380] in order to respond to recent calls for a more dynamic and processual understanding of networks. The concepts of potential and latent tie are deductively identified, and their implications for understanding how and why networks emerge, evolve, and change are explored. A longitudinal empirical study conducted with companies operating in the European motorsport industry reveals that firms take strategic actions to search for potential ties and reactivate latent ties in order to solve problems of network redundancy and overload. Examples are given, and their characteristics are examined to provide theoretical elaboration of the relationship between the types of tie and network evolution. These conceptual and empirical insights move understanding of the managerial challenge of building effective networks beyond static structural contingency models of optimal network forms to highlight the processes and capabilities of dynamic relationship building and network development. In so doing, this paper highlights the interrelationship between search and redundancy and the scope for strategic action alongside path dependence and structural influences on network processes.