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AbstractThis study applies an institutional profession perspective on a significant crisis management actor in an aim to deepen the understanding of collaborative crisis management work and practices. The study argues that a professions perspective holds a key to approaching interagency gaps in status and influence, which tend to affect collaborative crisis management negatively. Empirically the study is based on 19 interviews with local crisis communicators in Sweden. Findings indicate that, in terms of internal collaboration, limited knowledge among organizational members about the role and skills of crisis communicators require communicators to spend time and resources on 'promoting' their competence within the organization. Regarding inter‐organizational collaboration, the study shows that the closer a communication officer works to the spatial place of the crisis and to the rescue service, the higher the status of the communication officer. Interestingly enough, relations seem to go both ways as emergency service personnel can also be empowered by becoming more skillful communicators.

This article contributes to the debate on organizational learning from crisis by shedding light on the phenomenon of crises as learning triggers. To unveil theoretical patterns of how organizational crisis‐induced learning may appear and develop, I suggest a conceptual framework based on concept categories and answers to four fundamental questions: what lessons are learned (single‐ or double‐loop)?; what is the focus of the lessons (prevention or response)?; when are lessons learned (intra‐ or intercrisis)?; is learning blocked from implementation or carried out (distilled or implemented)? The framework's applicability is explored in a study of how a Swedish utility and the city of Stockholm responded to two large‐scale blackouts in Stockholm. The final sections suggest four propositions for further research.

Lately, scholars have been engaging in studies on the crossroads between collaborative public management and crisis management, but our knowledge on how organizations work together with interorganizational goals in times of crisis or in relation to the threat that crises pose, is still limited. This study aims to illuminate how interagency horizontal collaboration plays out in practice. An interview study with twenty‐three Swedish duty officers in three organizations with critical tasks in the institutional crisis management system is carried out to unearth impediments to interagency collaboration that emerge when organizations from different policy subsystems engage in crisis collaboration. Empirically, the study contributes with new knowledge on how a crucial function in crisis management carries out work and deals with challenges. Theoretically, it contributes to the literature on crisis management collaboration by shedding light on processes of horizontal collaboration in the area of crisis management.

When the so-called anthrax letters began to appear in the U.S.A. in early October 2001, FOI(the Swedish National Defense Research Agency), prepared to put its personnel and its expertknowledge at society's disposal, in case Sweden should be subjected to similar incidents.When the first parcel1 with suspect contents appeared in Sweden in the middle of October,FOI-NBC-Protection (the Division of Nuclear, Biological and Chemical Protection, in thenorthern city of Umeå), abbrev. FOI-NBC, undertook the task of analyzing its contents. Atthe request of the Swedish National Police Board (RPS), FOI also agreed to test the contentsof any further such parcels that might turn up. FOI is traditionally a research and advisoryorganization, not a day-to-day operative organization. Thus, NBC-Protection had to make anumber of quick decisions concerning management and re-organization, in order to meet thedemands of the situation.Since the term "crisis" is central to this report, a short explanation of what the authors meanby this term is justified. A crisis is a situation and a process in which decision makersperceive2 all of the following: • a threat to fundamental values• severe time pressure• uncertainly Such situations can have their origins both in internal organizational factors and in externalfactors (Sundelius, Stern & Bynander, 1997).This report presents an analysis of interviews and testimonies given by staff of FOI-NBC, inconnection with the so-called anthrax crisis. The situation/process which arose at that timewas experienced not only as fundamentally threatening to society, but also to FOI-NBC'scredibility as an organization. It also involved intense time pressure and a great deal of dayto-day uncertainly.However, crises not only involve threats, but also present new opportunities. Morespecifically, if FOI NBC-Protection could successfully master the situation, this could onlylead to an increase in its credibility as a (expert) knowledge organization.In the aftermath of the "anthrax crisis", FOI-NBC was – naturally – interested in finding out ifits staff had been given adequate means to do a proper job, if delegated responsibilities wereaccepted, how assigned tasks were carried out and if the decision making process wasemployed in a competent manner. In short, how well did the organization actually functionwhen, during that short, intense period in the fall of 2001, it was forced to transform itselffrom an "advisory" organization to an "operative" one?Thus, in the spring of 2002, FOI's Division of Defense Analysis in Stockholm was given thetask of studying how FOI-NBC in Umeå handled the events of 2001.