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Abstract
Social work is a mostly discursive practice, comprised of the verbal and written interactions between service users, social workers, social work managers and supervisors and numerous external agencies. The words used to describe service users and service delivery are therefore important. These words change over time, and new words come into use. With the introduction of New Public Management, new concepts and ideas were introduced to social work service delivery and practice and new words became embedded in the social work lexicon. One of the new words that emerge in both the authors' research with social work agencies is 'transparency'. In this article, a critical thematic analysis of the meanings of transparency as it is used in recent social work research literature and commentary is presented. Transparency is explored in relation to how it is used, when it is used, by whom and in relation to what (and who), from the macro-level of social work agencies and governments to the micro-level of individuals as practitioners and service users. In problematising transparency, a rationale for future research is proposed about what transparency means, and could mean, in the context of social services provision and, in particular, for service users.

Over the last decades, transparency about what is happening on the ground has become a hot topic in the field of social work. Despite the importance of transparent social work, the realisation in practice is far from obvious. In order to create this transparency for a diversity of stakeholders, legislative bodies and human services increasingly rely on so-called electronic information systems. However, it remains unclear how frontline managers make use of these systems to create this transparent practice and which obstacles they might experience in doing so. Based on empirical data collected in Flanders (Belgium), we argue that frontline managers as well as practitioners, when confronted with the obligation to use electronic information systems to document their actions and create transparency, find a beneficial element in using such a tool for the purpose of transparency. However, we also argue that the idea of transparency through documenting human service practices by the use of electronic information systems seems to be nuanced, as tension or ambiguity occurs in daily practice. Our data show that many aspects of the service user's life story become invisible because the documenting system is unable to grasp its complexity, resulting in a lack of transparency.

Over the last decades, transparency about what is happening on the ground has become a hot topic in the field of social work. Despite the importance of transparent social work, the realisation in practice is far from obvious. In order to create this transparency for a diversity of stakeholders, legislative bodies and human services increasingly rely on so-called electronic information systems. However, it remains unclear how frontline managers make use of these systems to create this transparent practice and which obstacles they might experience in doing so. Based on empirical data collected in Flanders (Belgium), we argue that frontline managers as well as practitioners, when confronted with the obligation to use electronic information systems to document their actions and create transparency, find a beneficial element in using such a tool for the purpose of transparency. However, we also argue that the idea of transparency through documenting human service practices by the use of electronic information systems seems to be nuanced, as tension or ambiguity occurs in daily practice. Our data show that many aspects of the service user's life story become invisible because the documenting system is unable to grasp its complexity, resulting in a lack of transparency.

ABSTRACTPromoting social cohesion is frequently mentioned as an objective for child and family social work from a policy perspective. However, it is unclear how policies shape concrete child and family social work practices. The aim of the current study is to analyse how early childhood services in Flanders (Belgium) commit to the promotion social cohesion. An explorative multiple case study in Flanders, using (non)participatory observations (N = 40), was performed in child and family social work practices to answer the following research question: What is going on in child and family social work regarding the promotion of social cohesion? The research indicates that in the context of child and family social work, it is important to pay attention to the meaning of these light encounters as a possible way to foster social cohesion. Given the importance of light encounters in child and family social work, a reflection on the role of the infrastructure should be made. To end, a clear need and challenge became visible regarding the diversity in child and family social work practices. It is necessary to reach a diversity of families, but this implies that practitioners have the knowledge and know‐how in approaching and dealing with diversity issues.

AbstractIntegrated services in preventive health care and child and family social work increasingly embrace the concept of proportionate universalism (PU) as a means of overcoming the dichotomy between universal and targeted services in contexts of diversity. The implementation of the concept of PU raises several theoretical and empirical questions that form the basis of this article. This study aims to provide more insight in how the concept of PU is operationalized in child and family social work. Qualitative research was performed in three specific cases of child and family social work, the so‐called "Huizen van het Kind" or Children's Houses in Flanders (Belgium). The study triangulates three perspectives: policy, organizational level, and street level. The findings generate three meta‐themes: perseverant structuring of populations or predefinitions, image and conceptualization of the Children's House, and organizational challenges. These results reveal a difference between the theoretical assumption of PU and the practical implementation in child and family social work.

AbstractVarious authors have argued that electronic information systems (EIS) do not necessarily improve the responsiveness of social work. One of the main reasons given for these failings is the flawed implementation of EIS by professionals. However, we argue that the ongoing debate fails to be explicit about governmental rationales for installing EIS. This article presents the findings of a content analysis that aimed to uncover the governmental rationales for installing EIS in the Flemish child and welfare protection (CWP) system. Our analysis revealed three clusters of rationales. The first cluster supports the use of EIS as an instrument to better match supply and demand. The second cluster shows that the gathered data also serve as an instrument for accountability. A third cluster focuses on the aim of creating more uniformity. Based on our analysis, we argue that it is not flawed implementation that impedes the development of responsive social work; rather, the governmental rationales themselves are flawed.