This research analyzed about Mekaar business development strategy at PT Permodalan Nasional Madani (Persero) to find out Mekaar business unit's developmental strategy to improve the living standard of poor people in Indonesia of the customers who have joined it, to find out Mekaar financing business unit (performance) based on strengths, weaknesses, opportunities, and threats, and also to determine business strategies that can be used to develop Mekaar program. This study applies descriptive and SFAS analysis methods. SFAS analysis method is a summary of the analysis of strategic factors obtained based on the analysis results of internal (IFAS) and external (EFAS) factors. One of the results of this study showed the strategies that must be taken include: support for the provision of access to capital, increased penetration of service coverage, employee recruitment as needed, government support through MSME policy, implementation of market research related to customer needs, provision of non- material stimulus for employees, and funding diversification. Based on the conclusion of the study, for the next research, the writer recommends measuring the success of the strategies carried out by the company based on the level of stakeholder satisfaction and the expectations of the people served.
The zakat revenue achievement in Indonesia is always a topic among the government, humanitarian agencies and zakat institution. The zakat institution is required to have an innovative and creative program as well as improving the services quality to show the best condition, The healthy condition of the zakat institutions will attract muzakki (a person who is obliged to give the zakat) to contribute his/her fund through the institutions. The objectives of the research are to 1) analyze factors that influence the Muzakki's level of satisfaction in the LAZ PKPU Yogyakarta services, 2) analyze the satisfaction level of the Muzakki for the LAZ PKPU Yogyakarta services, 3) analyze the Muzakki's level of loyalty for the LAZ PKPU Yogyakarta services, 4) formulate a better strategy to increase the satisfaction service for the muzakki. The research is using questionnaires that are then analyzed using Structural Equation Method (SEM) and the Importance Performance Analysis (IPA). The result of the research shows that there are four dimensions i.e.; Compliance, Assurance, Reliability and Empathy have a significant effect on the satisfaction. The IPA analysis also shows that the zakat service performance needs to be increased and the muzakki's complaint needs to be followed up quickly. The results also show that the muzakki's satisfaction, shows the loyalty and satisfaction index value by 82.34% This means that the muzakki is satisfied with the service provided and the muzakki's loyalty level is 84,7% is the sign that the muzakki loyalty to the LAZ PKPU Yogyakarta. Keywords: LAZ, satisfaction, loyalty, SEM, IPAAbstrakPencapaian penerimaan zakat di Indonesia selalu menjadi pembicaraan hangat antara pemerintah, lembaga kemanusiaan dan lembaga zakat. Lembaga zakat dituntut membuat program yang inovatif dan kreatif serta meningkatkan kualitas pelayanan yang diberikan untuk menunjukkan kondisi yang terbaik. Kondisi lembaga zakat yang baik dapat menarik Muzakki untuk menyalurkan dananya ke lembaga. Tujuan dari penelitian ini ialah 1) menganalisis faktor yang Memengaruhi kepuasan Muzakki terhadap pelayanan LAZ PKPU Yogyakarta; 2) menganalisis tingkat kepuasan Muzakki atas pelayanan yang telah diberikan LAZ PKPU Yogyakarta; 3) menganalisis tingkat loyalitas Muzakki atas pelayanan yang telah diberikan LAZ PKPU Yogyakarta; 4) merumuskan strategi yang perlu dilakukan LAZ PKPU Yogyakarta dalam rangka meningkatkan pelayanan yang lebih baik bagi Muzakki. Instrumen penelitian ini menggunakan kuesioner dan dianalisis dengan Structural Equation Modeling (SEM) dan Importance Performance Analysis (IPA). Hasil penelitian menunjukkan bahwa empat dimensi yaitu Compliance, Assurance, Reliability dan Empathy memiliki pengaruh signifikan terhadap kepuasan. Hasil analisis IPA menunjukkan bahwa atribut pelayanan yang harus ditingkatkan kinerjanya yaitu permasalahan zakat diselesaikan dengan cepat dan segera dan karyawan merespon dan menindaklanjuti keluh kesah. Penelitian ini juga menunjukkan bahwa kepuasan Muzakki Memengaruhi loyalitas dan nilai indeks kepuasan Muzakki sebesar 82,34% yang berarti bahwa Muzakki telah merasa puas dengan pelayanan yang diberikan dan tingkat loyalitas Muzakki sebesar 84,7% yang berarti bahwa Muzakki telah loyal kepada LAZ PKPU Yogyakarta.Kata kunci: LAZ, kepuasan, loyalitas, SEM, IPA
The objectives of this research are to (1) map the value chain in broiler at PT. Charoen Pokphand Indonesia, Tbk (CPI); (2) analyze the value chain governance in broiler at CPI; (3) analyze the margin of marketing at broiler industry both on farm or off farm; (3) analyze the gap between the expectation and the performance of consumers (farmers) upon using products of CPI and (4) recognize factors influencing competitiveness in broiler industry; and (5) to formulate strategy for value chain upgrading at CPI in order to increase competitiveness of broiler. As revealed by the value chain analysis, the role of CPI in this value chain is highly significant. All poultry inputs (DOC, feed, veterinary medicine, and poultry equipments) are supplied by CPI. As for downstream sector, CPI processes broiler into its derivatives. The type of value chain governance between feed supplier, DOC, and veterinary medicine, poultry equipment, and poultry derivates belongs to market value chain. Whereas the type of value chain governance between carcass supplier and restaurant belongs to captive value chain. Based on the margin of marketing analysis, the party that gains the lowest margin is farmer and the party that receives the highest margin is the processor. In gap analysis, the lowest attribute of competitiveness is the feed spending and the highest attribute is the spending on veterinary medicine for two months. Factors that influence the competitiveness in poultry industry are condition, demand, industry competition, main industries and supporting industries, and government's role.Keywords: Value Chain, Competitiveness, Broiler, PT. Charoen Pokphand Indonesia, Tbk, Margin of Marketing Analysis, Gap Analysis, SWOT Analysis
In Indonesia, the processed food industry is one of the strategic sectors of economic growth because rapid and massive innovation expected to accelerate the recovery of the Indonesian economy during Covid-19 pandemic. Therefore, this study aims to identify the innovation barriers as well as to understand how they interact with each other so that the decision makers can focus on to overcome these barriers. There is a presentation of hierarchy-based and the mutual relationships among these hindrances using interpretive structural modeling. Three main barriers including economic or political uncertainty, overlapping government regulations, and low organizational commitment was identified to show a high driving power with a low dependence because they have strategic importance and require great attention from stakeholders. The results become a reference for stakeholders in formulating the innovation development strategies and several formulating policies for the maintenance of political or economic stability as well as the harmonization of regulations. Keywords: barriers, innovation, ISM, modeling, processed food industry
The study aims to help XYZ Company formulate development strategies on the portfolio of college book products. XYZ Company currently has four divisions, each targeting a different segment. To formulate a development strategy, this study used a portfolio of General Electric Matrix (GE) and Analysis of Product Life Cycle (PLC). GE Matrix results showed that the categories of the Islamic religion, economics and management, health sciences, social sciences and political education are in the first quadrant, i.e. the appeal in the industry is still high for these categories which were offset by high strength of the company's business. Categories of legal science and psychology are in quadrant II, i.e. the company has a high business strength, but the attractiveness of the industry for these categories is in medium level. The analysis result of PLC, i.e. the Islamic religion, economics and management, psychology, political science are in higher phase, legal studies in a growth phase, while the health and education sciences are in the lower phase. The formulation of strategies for the development of Islamic religion, economics and managements, social and politics is performed by using intensive growth strategy, the market growth strategy, market development strategy, and integrative strategies, legal science and psychology with intensive growth strategy, while health and education sciences with intensive and defensive strategies.Keywords: publishing company, the college book division, GE matrix, PLC analysis
Customer satisfaction is one of the indicators in the success of business services, including the health services such as pharmacy. Customer satisfaction towards pharmaceutical services can be measured by comparing customer expectation towards service quality in reference to the experienced reality of service performance. The objectives of this study are to analyze customer satisfaction and expectation levels, as well as to examine the prioritized improvement attribute in the pharmaceutical service dimension in Depok City. Moreover, it also aims to reveal the level of customer knowledge in Depok City towards pharmaceutical service standard in pharmacies, in accordance with what is established by the government. Analytical method in this research was performed by applying gap analysis in reference to the concepts of Service Quality (Servqual), Customer Satisfaction Index/CSI, and Importance Performance analysis (IPA).The results of the study showed that customer satisfaction towards the quality of pharmaceutical services in Depok City is still in the 'adequate' category but still below the 'satisfied' category. Meanwhile, the prioritized service attributes to be improved include the presence of pharmacists in pharmacies, availability of medicinal drugs, and feedbacks from pharmacists on customer questions regarding the medicines they purchase. On the other hand, the respondents' knowledge on pharmaceutical services in pharmacies, in accordance with the standard established by the government, is still lacking.Keywords: pharmacy, customer satisfaction, pharmaceutical services, servqual, IPAABSTRAKKepuasan pelanggan merupakan salah satu indikator dari keberhasilan layanan bisnis, termasuk juga pada pelayanan kesehatan seperti apotek. Kepuasan pelanggan terhadap pelayanan apotek dapat diukur dengan membandingkan harapan pelanggan terhadap kualitas layanan dengan kenyataan dari kinerja layanan yang diterima. tujuan penelitian ini adalah menganalisis tingkat kepuasaan dan harapan konsumen serta prioritas perbaikan atribut pada dimensi pelayanan apotek di Kota Depok Selanjutnya, untuk mengetahui tingkat pengetahuan konsumen di Kota Depok terhadap standar pelayanan kefarmasian di apotek, sesuai dengan yang ditetapkan pemerintah. Metode analisi dalam penelitian ini menggunakan analisis gap berdasarkan konsep Service quality (Servqual), Indeks Kepuasan Pelanggan (Costumer Satisfaction Index/CSI) dan Importance Performance analysis (IPA). Hasil penelitian menunjukkan bahwa kepuasan pelanggan untuk kualitas pelayanan apotek di Kota Depok adalah dalam kategori 'cukup' tapi masih di bawah kategori 'puas'. Sementara atribut pelayanan yang diprioritaskan untuk perbaikan adalah: kehadiran apoteker di apotek, kelengkapan obat, dan tanggapan dari petugas apotek atas pertanyaan konsumen mengenai obat-obatan yang mereka dapatkan. Di sisi lain, pengetahuan responden tentang pelayanan kefarmasian di apotek yang sesuai dengan standar yang ditetapkan oleh pemerintah masih kurang.Kata kunci: apotek, kepuasan konsumen, pelayanan kefarmasian, servqual, IPA
Tax incentives are demanded by both tax payers and government to facilitate the business climate in the right way. From the government point of view, tax incentives are government's sacrifice to promote investments in the certain industry or locations; on the other hand, from taxpayer's point of view, it is an opportunity to develop their business as more funds are available from less tax liabilities. Government should be careful to give tax incentives since target tax revenue has become larger and larger. On the other hand, taxpayers are skeptic with the tax incentives whether there are any benefits for their business. The answer to the skepticism depends on taxpayer's satisfaction on the tax incentives received. Based on the result of this research to the agribusiness foreign investor's samples, the degree of satisfaction from the tax incentives is varied. It depends on the type of tax incentive, business characteristic of tax payer and the countries of investors. In micro economics theory, satisfaction to a firm's product usually leads to the loyalty to the product itself and furthermore leads to sales increasing. In line with the economic theory, tax payer's satisfaction to a tax incentive will lead to the tax compliance and in a democratic country, the voluntary tax complience is the best foundation to increase tax collectibility. This research noted that there are correlation between tax satisfaction to a tax incentive and taxpayer's compliance. Keywords: Tax incentives, investment, tax satisfaction, voluntary tax complience
The aim of our study was to assess each stakeholder mapping to the role, interest level, power and the impact of the tin mining industries in Indonesia. Specifically, this study was to find a key players which affect the tin mining industries in Bangka Belitung and analyzed the influence and impact on the industries. The problem in tin mining which the existence of interest in tin mining land domination of Bangka Belitung has been going on when the switching between powerful stakeholders (Hendra 2012). The design used in this study was structured in-depth interviews of expert stakeholders in tin mining industries in Bangka Belitung with stakeholder management approach. The results of the study showed that stakeholders not directly involved in tin mining activities but highly affects the sustainability of the tin mining industries in Bangka Belitung. There are seven major stakeholders in tin mining industry; central government, local government, local communities, small scale mining and suppliers, manufacturers and investors as well as law enforcement.
