Suchergebnisse

Purpose
The purpose of this paper is to identify the key critical factors that affect the success of Business Process Management (BPM) implementations, considering the literature and experts practical experience.


Design/methodology/approach
A systematic literature review (SLR) was conducted, and 25 articles from 12 different countries were selected and analyzed. In addition, through a survey, 113 BPM experts were consulted in order to assist in the evaluation of critical success factors (CSFs) initially identified in the bibliography.


Findings
All CSFs identified in the literature were accepted as real critical factors according to the tacit knowledge of the experts. Thus, the factors identified in the literature and approved to a large extent by the experts can serve as a basis for organizations and professionals who want to implement BPM to know of their existence, to relate to them, to control them and thus to potentiate the success of the implementation.


Originality/value
The construction of the theoretical framework based on SLR on BPM is a contribution to the bibliographic database. Another contribution is the identification and synthesis of the CSFs most cited by different authors from 12 different countries and its analysis by professionals on BPM.

The purpose of this article is to increase the understanding of this methodology by showing its main advantages, disadvantages, difficulties, adaptation of the people, people management, the implementation steps, and the choice of software. Another objective is to pinpoint some differences between process automation and Workflow. To that end, a field research was conducted consisting of semistructured interviews to gather the perceptions of both clients (analysts) and implementers on business process automation as the main motivators, advantages, disadvantages, and changes that took place in the organization as this methodology was implemented. The interviews were carried out with implementers and users who applied the process automation across their organizations. The conclusion that can be drawn from this paper is that automation of the business process is a methodology that improves the processes in organizations, increases their agility, reduces costs, assures the integrity of processes, and, mainly, keeps track of the activities performed.

Purpose
Research in business processes has been developed around a disciplinary approach toward the production of traditional knowledge, known as Mode 1. The problems studied with this approach are solved in a context in which academic knowledge prevails, with no major concerns regarding its practical applicability. Thus, the purpose of this paper is to propose a structure for knowledge production based on Mode 2 for business process researches.


Design/methodology/approach
A bibliometric research was conducted to define and conceptualize the classes of disciplinary problems, by assessing the years 2007-2012 of the Business Process Management Journal publications.


Findings
A framework for the Mode 2 knowledge production was proposed in the development of research in business process and conceptualized classes of problems related to this issue.


Research limitations/implications
This work was carried out with specific focus on research in business process, so the defined classes of problems cannot be generalized.


Originality/value
The studies identified by this research are in the form of a disciplinary approach toward the production of traditional knowledge, known as Mode 1. This paper aims to fill the gap of a transdisciplinary production of knowledge and practical application, known as Mode 2 in the context of business process.