Suchergebnisse

The COVID-19 pandemic has left a profound impact on higher education, prompting the need to assess its effects and provide guidance for future pandemics or disasters. While previous research has often focused on individual courses and short-term consequences, there is a limited understanding of the broader college experience. This study conducts a comparative analysis of graduate performance throughout different phases of the COVID-19 pandemic, utilizing a Graduate Learning Experience questionnaire with a five-point Likert scale. Scores for graduate attribute items were collected and compared across three distinct phases: pre-pandemic, pandemic era, and post-pandemic. The results reveal significant shifts in the student learning experience during these timeframes, with notable differences between on-campus and off-campus learners concerning their learning environments. The study also examines the reasons behind these variations, particularly among students living in on-campus hostels versus those off-campus. Additionally, it assesses the university's response to the pandemic's adverse effects and evaluates the effectiveness of these response measures. These findings offer valuable insights into the factors influencing graduate attributes in the context of online learning, with a specific focus on Hong Kong. They also provide policy recommendations for shaping the future of higher education in the aftermath of pandemics or disasters. Furthermore, these results can serve as a guiding framework for addressing similar challenges in other regions dealing with post-disaster recovery.

Most companies establish customer service policies which are then uniformly applied to all customers with the possible exception of providing superior service to the few largest customers. In this article the service provided by the major suppliers in the scientific instrument and supplies industry in Australia is examined. This is contrasted to the service requirements of their customers in toto and by segment. Considerable differences were found between the service provided and the service required. Also service requirements differed significantly between customer segments. Competitive advantage can be obtained by the supplier providing differential service levels by customer segment.