This introduction to the volume discusses the evolving field of Human-Machine Communication (HMC), drawing on insights from the philosophy of science. We explore critical debates in the field, underscoring the importance of challenging assumptions, embracing interfield work, and fostering dialogue in shaping our understanding of HMC. Moreover, we celebrate the vibrant collaboration between disciplines that drives progress in HMC. This piece serves as an invitation to join the exploration of this collection and contribute to shaping the future of HMC.
In this introduction to the fifth volume of the journal Human-Machine Communication, we present and discuss the five articles focusing on gender and human-machine communication. In this essay, we will analyze the theme of gender, including how this notion has historically and politically been set up, and for what reasons. We will start by considering gender in in-person communication, then we will progress to consider what happens to gender when it is mediated by the most important ICTs that preceded HMC: the telephone, mobile phone, and computer-mediated communication (CMC). We outline the historical framework necessary to analyze the last section of the essay, which focuses on gender in HMC. In the conclusion, we will set up some final sociological and political reflections on the social meaning of these technologies for gender and specifically for women.
In this introduction to the fourth volume of the journal Human-Machine Communication, we present and discuss the nine articles selected for inclusion. In this essay, we aim to frame some crucial psychological, sociological, and cultural aspects of this field of research. In particular, we situate the current scholarship from a historical perspective by (a) discussing humanity's long walk with hybridity and otherness, at both the cultural and individual development levels, (b) considering how the organization of capital, labor, and gender relations serve as fundamental context for understanding HMC in the present day, and (c) contextualizing the development of the HMC field in light of seismic, contemporary shifts in society and the social sciences. We call on the community of researchers, students, and practitioners to ask the big questions, to ground research and theory in the past as well as the real and unfolding lifeworld of human-machine communication (including what HMC may become), and to claim a seat at the table during the earliest phases in design, testing, implementation, law and policy, and ethics to intervene for social good.
In this essay, we introduce the 10 articles comprising Volume 2 (2021) of Human-Machine Communication, each of which is innovative and offers a substantial contribution to the field of human-machine communication (HMC). As a collection, these articles move forward the HMC project by touching on four layers of important discourse: (1) updates to theoretical frameworks and paradigms, including Computers as Social Actors (CASA; Nass et al., 1996), (2) examination of ontology and prototyping processes, (3) critical analysis of gender and ability/disability relations, and (4) extension of HMC scholarship into organizational contexts. Building upon the insights offered by the contributing authors and incorporating perspectives coming from the historical, sociological, and semiotic (and hermeneutic) disciplines, we discuss challenges of applying CASA in HMC to suggest reframing in light of long-standing human experiences with automata, objective culture, narration (fiction), and symbols. Whereas CASA's "old brains engage new media" formulation leads naturally to a focus on mindless versus mindful attribution processes, these hermeneutic and semiotic interpretations of robots/media as narrative texts and symbolic humans beg scholarly attention to issues of literacy and representation, respectively. Finally, we advance a series of justifications/calls for future research avenues.
This journal offers a space dedicated to theorizing, researching empirically, and discussing human-machine communication (HMC), a new form of communication with digital interlocutors that has recently developed and has imposed the urgency to be analyzed and understood. There is the need to properly address the model of this specific communication as well as the roles, objectives, functions, experiences, practices, and identities of the interlocutors involved, both human and digital. Reading these seven articles is an advantageous intellectual exercise for entering this new field of research on Human-Machine Communication. The present volume contributes substantially both at theoretical and empirical levels by outlining this new field of research, giving new perspectives and models, and inspiring new paths of research.
This study examines the role of voice-based assistants (VBAs), specifically Alexa, in the mediatization paradigm framework. The authors hypothesize that emerging technologies such as chatbots and VBAs intensify the process of online meta-reintermediation of news. Three research questions were investigated through a questionnaire administered to 655 university students in the US and Italy: Do participants try to get news from Alexa? Are participants aware that VBAs represent a case of meta-reintermediation of news? Does Alexa contribute to the potential hybridization of news, information, and knowledge? The analysis of 451 open-ended answers showed that only a fraction of participants searches for news and information from Alexa, and most are unaware of the meta-reintermediation process. However, the use of Alexa contributes to the potential hybridization of news, information, and knowledge, making the mediatization process increasingly complex and hard to decipher by users.
Communication in the 21st-century -- Perception, self, and communication -- Verbal communication -- Nonverbal communication -- Listening -- Communication, culture, and diversity -- Interpersonal communication -- Small group and team communication -- Workplace and organizational communication -- Communication and new media -- Selecting and researching your topic and knowing your audience -- Organizing your presentation -- Delivering your presentations -- Informative presentations -- Persuasive presentations -- Appendix: interviewing in the communication age -- Glossary -- References -- Index
Mainly, the scholarly debate on Alexa has focused on sexist/anti-woman gender representations in the everyday life of many families, on a cluster of themes such as privacy, insecurity, and trust, and on the world of education and health. This paper takes another stance and explores via online survey methodology how university student respondents in two countries (the United States, n = 333; and Italy, n = 322) perceive Alexa's image and gender, what they expect from this voice-based assistant, and how they would like Alexa to be. Results of a free association exercise showed that Alexa's image was scarcely embodied or explicitly gendered. Rather, Alexa was associated with a distinct category of being—the VBA, virtual assistant, or digital helper—with which one talks, and which possesses praiseworthy technical and social traits. Expectations of Alexa and desires regarding Alexa's ideal performance are presented and compared across the two country samples.
