This study seeks to investigate the role of financial management on the growth of Small Business Enterprise in Lagos state in Nigeria. The growth of Small Business has been hampered by lack of finance through misappropriation of funds which is affecting the capital base, market share number of employees, and productivity. The study revealed that there is a relationship between financial management and growth of SBE. The research also revealed that having financial management knowledge does not guarantee the achievement of SBE goals and objectives. The study therefore recommended that training centre should be established by government for entrepreneurs. Equally, employment of financial management experts should be encouraged amidst Small Business owners.
This paper examines the effects of customer relationship marketing on bank performance in Nigeria. The research addresses the major problem associated with the adoption of customer relationship marketing by Nigerian banks which eventually exposes banks and customers to intense competition. The study was carried out in Ojo Local Government Area of Lagos State, Nigeria and it was targeted a population of 150 employees and customers of selected banks. Survey research method was used and data from the study were drawn from both primary and secondary sources. A sample size comprising 50 employees and customers were selected using stratified sampling technique and random sampling techniques. Quantitative data from the study was analyzed through descriptive statistics. The result indicates that customer relationship marketing is an effective tool to measure banks performance. The finding also shows that CRM helps in increasing banks profitability and enhances improvement in banks market share. The research is of the opinion that banks should put in seasoned customer service officers with sense of direction towards satisfying customers in order to improve overall bank performance. The study recommends that adoption and management of CRM requires the involvement of everyone in the bank in order for it to succeed.
This paper focuses on marketing practice of SMEs in Nigeria. The specific key learning objectives of the paper are; to highlight the strategic importance of SMEs in economic development of any economy; to sketch the patterns of Government support programmes for development of SMEs in Nigeria and Past Empirical Studies of SMEs performance in Nigeria; to highlight the importance SMEs for survival and continued growth of Nigeria Economy; to highlight the impact of environmental factors on marketing practice of SMEs; to establish the extent to which marketing practice of SMEs in Nigeria conforms with marketing principles and functions. The Nigeria marketing environment presents features that are quite different from the developed economies and even quite different from other developing countries. There are for examples infrastructural problems that are unthinkable in the context of developed economy. Equally government support programmes for SMEs are poorly managed such that intended results are not obtained. There are attitudinal problem on the part of the SMEs operators and officials of government supervisory agencies. All these have direct and indirect impacts on marketing practice of the SMEs in Nigeria. The paper falls back on empirical studies of the lead author, his post graduate and undergraduate marketing students, on SMEs, to illustrate the marketing practice of SMEs in Nigeria, a developing economy. Conclusions are drawn based on marketing practice of SMEs in Nigeria. The authors call on scholars and writers on marketing functions of SMEs, especially in Nigeria to shift to providing empirical works in their writings on marketing functions rather than the present theoretical considerations. This is because research based findings could be used to improve the marketing practice of SMEs.In summary, the primary purpose of this paper is to present research based findings of the marketing practice of SMEs in Nigeria. The usual focus of authors on marketing practice is the big firms that have made it in the market place. The marketing practice of SMEs is usually assumed. However, the SMEs dominate the landscape of all economies, from developed, developing to underdeveloped. Since marketing is concerned with the creation of customer, and this should be the valid basis for the existence of any business organization. It is important that the marketing practice of the organization that dominates in all economies should be investigated, and understood so as to be able to improve on the practice.This paper is divided into four segments, the literature reviews, summary of the findings on empirical investigation of marketing practice of SMEs by the lead author, then findings of undergraduate and post graduate students supervised by the lead author, this is another way of looking at the marketing practice employed by the studied SMEs. Then follows discussion of the findings in the light of the environment and conclusion. DOI:10.5901/mjss.2013.v4n3p243
