Electronic commerce: B2C strategies and models
In: Wiley series in information systems
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In: Wiley series in information systems
World Affairs Online
In: International journal of information management, Band 20, Heft 5, S. 323-336
ISSN: 0268-4012
In: Information, technology & people, Band 13, Heft 1, S. 46-67
ISSN: 1758-5813
Electronic commerce has been recognised as a source of fundamental change to the conduct of business. Exploitation by business of this innovative approach to payments will necessitate wide‐scale adoption of new processes and technologies and may require new thinking on how organizations adopt innovations. Primarily, these innovations will be interactive and inter‐organizational, i.e. a successful cash substitute will require the concurrent participation of many different organizations, as well as consumers. Current theoretical models of adoption may not cater for this type of innovation. This paper compares four diverse pilot implementations of smart‐card payment systems with Rogers' (1995) attributes of innovations, adoption processes and adoption decision approaches for organizations. In general, Rogers' models do not reflect the levels of complexity and diversity found in practice. Extensions of the models are proposed.
In: IFIP 123