Suchergebnisse

A brief consideration of nature of wildlife tourism / David Newsome -- Planning and development of wildlife tourism in Bangladesh / Md. Ziaul Haque Howlader and Aparup Chowdhury -- Assessment of recreational services of natural landscapes in third world tropics using the travel cost method / Ruchi Badola, Syed Ainul Hussain, Pariva Dobriyal, Thounaojam Sanggai Leima, Amanat Kaur Gill, Aditi Dev, and Sneha Thapliyal -- Destination marketing approaches for wildlife tourism / Athula Chammika Gnanapala -- Wildlife tourism : technology adoption for marketing and conservation / Azizul Hassan and Anukrati Sharma -- The analysis of tourists involvement in regard to dolphin interactions at the Dolphin Discovery Centre, Bunbury, Western Australia / Li Cong, Diane Lee, David Newsome, and Bihu Wu -- Social preference of local communities towards wildlife tourism in the Indian Himalayas / Pariva Dobriyal, Ruchi Badola, and Syed Ainul Hussain -- Local residents attitude on wildlife tourism : support, views, barriers, and public engagement / Natalie King and Vikneswaran Nair -- Contribution of wildlife tourism to tiger reserves in India / Bitapi C. Sinha -- Managing wildlife tourism in Sri Lanka : opportunities and challenges / Jeremy Buultjens, Iraj Ratnayake, and Athula Chammika Gnanapala -- Status and prospects for the future of wildlife tourism in Bangladesh / Md. Golam Rabbi -- The influence of ecological attributes and motivations on wildlife tourism : the case of birdwatching in Banderas Bay Mexico / V.S. Avila-Foucat, A. Sanchez-Vargas, and A. Aguilar Ibarra -- Economic valuation of wildlife tourism : contingent valuation method / R.M. Wasantha Rathnayake -- Relationship between tourists' expectation and perception of wildlife tourism areas : evidance from West Bengal, india / Debasish Batabyal and Nilanjan Ray -- World around wildlife tourism / Johra K. Fatima and Mahmood A. Khan.

Purpose
– The purpose of this paper is to report antecedent roles of competence, contractual and goodwill trust on rapport and satisfaction in banking services in a developing country context. The study also identifies the mediating influence of these three types of trust between rapport and customer satisfaction.


Design/methodology/approach
– Data collected from a sample of 212 bank customers were analysed using AMOS-based structural equation modelling.


Findings
– While all three types of trust have significant impact on satisfaction, only competence and goodwill trust positively influenced rapport. Results also demonstrate that competence and goodwill trust had complementary mediation impacts in the rapport-satisfaction context; however, mediation influence of contractual trust was not significant. Finally, influence of rapport was found to be positive towards satisfaction.


Practical implications
– Management should focus on building goodwill and competence trust with bank customers. Bank managers should hire and train employees who are friendly in terms of customer care and are able to develop rapport with customers to increase the latter's satisfaction.


Originality/value
– The paper tested the influence of competence, contractual and goodwill trust on rapport and satisfaction and verified the mediation impact of trust between rapport and satisfaction.

Purpose
– The study investigates different roles (antecedent, mediator and moderator roles) of customer involvement in rapport and satisfaction. It is also designed to reveal the comparative impact of three types of relational benefits (confidential, social and special treatment benefits) on customer involvement.


Design/methodology/approach
– Structural equation modeling (using Amos) is used for analyzing the data, collected from a survey of 212 sample respondents of the private commercial banking sector.


Findings
– Results suggest that customer involvement does have antecedent and mediated influence on rapport-satisfaction link while the moderation impact of customer involvement is not supported. In contrast, social treatment benefit is found as the most important relational benefit for developing customer involvement in Bangladesh followed by confidence and special treatment benefit.


Research limitations/implications
– Findings will assist bank management to set effective future strategies and to manage successful relationships with customers in order to motivate customer satisfaction with the bank. But the study may suffer from lack of generalization and poor sample representation as it focuses on a single country (Bangladesh) and a single industry (banking sector).


Originality/value
– The paper for the first time attempts to reveal antecedent, mediator and moderator role of customer involvement in rapport and satisfaction. It also identifies the level of importance among three relational benefits for Bangladeshi bank customers.

Purpose
While scholarly attention has mainly focused on team-level or relational constructs for the success of team performance, understanding the inter-play between these two streams of research remains limited in digital transformation projects. Borrowing from social exchange theory, this study aims to explore the antecedents of team alignment leading to team performance with mediation effects of trust, commitment and customer–service provider relationship. The moderating role of relationship length was also examined.


Design/methodology/approach
Data was collected using a survey of 180 employees working on digital projects in B2B context, mostly in the Indo-Pacific region, specifically Singapore, Indonesia, Malaysia and India. Partial least squares method with multi-group analyses and bootstrapping method were used to analyze the data.


Findings
Findings show that customer control and team capability are the strongest antecedents of team alignment, and inter-play between the customer–provider relationship with team-level constructs is also significant. Relationship length has higher level of moderation impact on trust–team performance link compared to commitment–team performance relationship.


Research limitations/implications
The study considers moderation impact of relationship length on trust, commitment and team performance but not other constructs. Also, gender ratio is skewed in the data set.


Practical implications
Digital transformation practitioners need to be aware of relational constructs (not only team-level constructs) when designing successful long-term digitalization strategies for organizations.


Originality/value
This study is one of the first to document the inter-play between team alignment and relational constructs (such as trust, commitment, and customer–service provider relationship), with moderation impact of relationship length leading to team performance in digital transformation projects.

PurposeThis paper aims to examine the tendencies of sustainability reporting by major commercial banks in Bangladesh in comparison with global sustainability reporting indicators outlined in the GRI framework together with banks' predilection toward reporting 16 GRI financial service sector (FSS) specific performance indicators.Design/methodology/approachBased on the GRI G3 guidelines, the paper investigated banks' reporting in five broad areas of sustainability, such as environment, labour practices and decent works, product responsibility, human rights and society. The 2008/2009 annual reports of 12 major commercial banks listed on Dhaka stock exchange were analysed and coded using a content‐based technique.FindingsThe results show that information on society is addressed most extensively with regard to extent of reporting. This is followed by the disclosures prepared on decent works and labour practices and environmental issues. Furthermore, the disclosures of product responsibility information and the information for human rights are rather scarce in banks' reporting; on the subject of FSS‐specific disclosures, only seven items out of 16 are disclosed by all sample banks.Research limitations/implicationsThe findings of the study indicate that Bangladeshi commercial banks' social disclosures could develop in this style to become more holistic and over time (in association with the country's central bank involvement) to resemble a type of structured reporting to the point where they are properly labelled per se.Originality/valueThe study contributes to the social disclosure literature, in particular in a developing countries banking sector context, seeing as it disseminates evidence of the standing on social disclosures practices at the level of GRI with developing countries' banks data.