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PurposeDespite the high operational and strategic potentials of radio frequency identification (RFID) technology, very few studies have been conducted about its role as enabler of supply chain integration to achieve high‐level operational efficiency. The purpose of this paper, therefore, is to be an initial effort towards bridging the existing knowledge gap in the literature.Design/methodology/approachThis exploratory research was conducted in one retail supply chain. A multi‐method approach combining a longitudinal real‐life case study and a methodology integrating several steps, including a "living laboratory" strategy was used and involved all members of a product line to analyze their contributing activities and their interface with other supply chain members; the aim being to explore the impact of RFID technology on inter‐and intra‐organizational processes and information systems.FindingsThe results provide support to the role of RFID as enabler of better integration of timeliness and accuracy data flows into information systems, business process optimization through automation, better system‐to‐system communication and better inter‐and‐intra‐organizational business process integration. Furthermore, they also validate the unique characteristics of RFID technology such as enabler of real‐time multiple tags items data collection and exchange within the supply chain and the read‐and‐write capability that may help, for example, to reuse some RFID tags within the supply chain and therefore reduce the cost related to the purchase of the said RFID tags. Finally, the study also reveals the importance of business process renovation and complementary investments during the adoption of RFID technology, in order to achieve high level of business value from the technology.Originality/valueThe paper is original in the sense that it provides some empirical support for the enabling role of RFID technology in allowing supply chain integration.

PurposeThe purpose of this paper is to briefly discuss some aspects of radio frequency identification (RFID) technology, potential applications, and challenges including scientific methods that will help to study the impacts of RFID implementation on businesses.Design/methodology/approachAs an introductory paper, this paper conducts a brief literature review, provides personal reflection on RFID technology, and consolidates expert opinions.FindingsThis paper identifies a set of research topics that seem relevant for a large‐scale implementation of RFID systems. It brings up the importance of business impacts as a result of new RFID systems introduced to organizations.Originality/valueThe paper is original in the sense that it combines literature review, personal reflections, and expert opinions to draw a set of research topics that contribute to both acceptance and large‐scale implementation of RFID systems.

Purpose
Big data-driven supply chain analytics capability (SCAC) is now emerging as the next frontier of supply chain transformation. Yet, very few studies have been directed to identify its dimensions, subdimensions and model their holistic impact on supply chain agility (SCAG) and firm performance (FPER). Therefore, to fill this gap, the purpose of this paper is to develop and validate a dynamic SCAC model and assess both its direct and indirect impact on FPER using analytics-driven SCAG as a mediator.


Design/methodology/approach
The study draws on the emerging literature on big data, the resource-based view and the dynamic capability theory to develop a multi-dimensional, hierarchical SCAC model. Then, the model is tested using data collected from supply chain analytics professionals, managers and mid-level manager in the USA. The study uses the partial least squares-based structural equation modeling to prove the research model.


Findings
The findings of the study identify supply chain management (i.e. planning, investment, coordination and control), supply chain technology (i.e. connectivity, compatibility and modularity) and supply chain talent (i.e. technology management knowledge, technical knowledge, relational knowledge and business knowledge) as the significant antecedents of a dynamic SCAC model. The study also identifies analytics-driven SCAG as the significant mediator between overall SCAC and FPER. Based on these key findings, the paper discusses their implications for theory, methods and practice. Finally, limitations and future research directions are presented.


Originality/value
The study fills an important gap in supply chain management research by estimating the significance of various dimensions and subdimensions of a dynamic SCAC model and their overall effects on SCAG and FPER.

Purpose
The purpose of this paper is to improve the understanding of the integration of business process management (BPM), business process re-engineering (BPR) and business process innovation (BPI) with big data. It focusses on synthesizing research published in the period 2006-2016 to establish both what the authors know and do not know about this topic, identifying areas for future research.


Design/methodology/approach
The research is based on a review of 49 published papers on big data, BPM, BPR and BPI in the top journals in the field 2006-2016.


Findings
In this paper, the authors have identified the most influential works based on citations and PageRank methods. Through network analysis the authors identify four major clusters that provide potential opportunities for future investigation.


Practical implications
It is important for practitioners to be aware of the benefits of big data, BPM, BPR and BPI integration. This paper provides valuable insights for practitioners.


Originality/value
This paper is based on a comprehensive literature review, which gives big data researchers the opportunity to understand business processes in depth. In addition, highlighting many gaps in the current literature and developing an agenda for future research, will save time and effort for readers looking to research topics within big data and business processes.

PurposeThis paper aims to assess the business value realised from radio frequency identification (RFID)‐enabled healthcare transformation projects as compared with other industries. The paper starts with a review of RFID technology in the healthcare industry and further extends to an in‐depth analysis of mini‐case studies collected from RFID Journal, a leading professional journal dedicated to RFID technology, in order to identify the major benefits of the implementation of RFID systems as well as its business value achieved. In addition, there is further analysis that is being carried out on other industries to have an overview of the benefits of RFID implementation.Design/methodology/approachKey findings on RFID systems are being obtained from a thorough review of case studies collected from the RFID Journal's database – which for this purpose, provided 20 cases from the healthcare industry and 49 cases from other industries – so as to assess the business value of RFID‐enabled healthcare transformation projects.FindingsImplementation of RFID systems in healthcare resulted in enhanced automational, informational and transformational effects that helped to eliminate paper‐based processes, manual processes and low visibility of patients, staff, equipments and data, etc. Such a transformation definitely gave rise to high financial performances, patient satisfaction and better decision quality on their treatments, which in turn provided a high control, co‐ordination and planning of the healthcare organisation. Further, the results showcase the business value of RFID technology and the benefits gained within the healthcare sector, in comparison with other industries. Overall, this case analysis has indicated that implementation of RFID clearly produced evident effects at the process level of an organisation, thus leading to substantial gains at the organisational level.Originality/valueThis paper delivers a review of case studies on RFID‐enabled transformation projects and process innovations, mainly in the healthcare industry, albeit it extends to other industries. For this reason, a review on RFID technology is being discussed while 69 cases are being scrutinised. The results from this paper therefore provide significant evidence of RFID‐enabled healthcare and organisational business value.

PurposeThe purpose of this paper is to examine the factors that influence enterprise resource planning (ERP) effectiveness within the context of emergency service organizations. Drawing on information systems (IS) effectiveness, ERP implementation and job satisfaction literature, the authors posit that user involvement, top management involvement and training satisfaction are the antecedents to perceived job satisfaction, and perceived job satisfaction leads to ERP effectiveness in emergency service organizations.Design/methodology/approachSurvey methodology is used for collecting data for this research, and the PLS-SEM technique is used for analysis.FindingsResults indicate users will be more satisfied with their training if their inputs are taken into account during their training and the top management is actively involved during the training process. Further, if the users perceive that they are adequately trained, they will be more satisfied with their jobs in using ERP, which will also lead to more effective ERP usage in emergency service operations.Research limitations/implicationsThe focus of this study is on a single emergency service organization and thus may not be generalizable to other sectors. The authors extend ERP research to the context of emergency service organizations and thus add to the literature on ERP and emergency services. They conceptualize perceived job satisfaction to integrate roles, teamwork, supervisor and their perception regarding their potential to grow in the organization.Practical implicationsThe managerial contribution of this research is to identify the motivational aspects and provide practical insights into the effective use of ERP systems for emergency service organizations. From a managerial perspective, the study provides a framework for both IS and emergency service providers/executives to understand and evaluate the factors that help them use ERP effectively in their firms.Originality/valueThis study extends the knowledge of ERP systems. While most of the ERP research focuses on implementation, the authors' focus is on the effective use of ERP in emergency service organizations. They focus on identifying key factors that are important to using ERP effectively, specifically in emergency service organizations.

PurposeThere is no doubt about the economic importance of small‐ and medium‐sized enterprises (SMEs) in industrialised countries. The amount of research on organisational size as a factor of radio frequency identification (RFID) adoption, however, is as yet, minimal. This paper aims to fill that gap by first determining firm‐size specific characteristics of RFID and then using organisational inertia theory to derive the hypothesis that the size and structure of SMEs can be advantageous for the adoption of RFID.Design/methodology/approachThis paper is based on organisational inertia theory and survey data.FindingsA survey conducted among German enterprises already deploying RFID is used to test our hypothesis. It confirms that smaller enterprise size can make RFID adoption and exploitation of the productivity potential easier. Accordingly, it recommends that SMEs avoid adopting a wait‐and‐see position or restricting themselves to easy‐to‐conduct RFID automation applications.Originality/valueThe study provides a starting point for future research and facilitates knowledge accumulation and creation concerning the role of organisational size for RFID adoption.

Purpose
Big data analytics (BDA) gets all the attention these days, but as important—and perhaps even more important—is big data analytics quality (BDAQ). Although many companies realize a full return from BDA, others clearly struggle. It appears that quality dynamics and their holistic impact on firm performance are unresolved in data economy. The purpose of this paper is to draw on the resource-based view and information systems quality to develop a BDAQ model and measure its impact on firm performance.


Design/methodology/approach
The study uses an online survey to collect data from 150 panel members in France from a leading market research firm. The participants in the study were business analysts and IT managers with analytics experience.


Findings
The study confirms that perceived technology, talent and information quality are significant determinants of BDAQ. It also identifies that alignment between analytics quality and firm strategy moderates the relationship between BDAQ and firm performance.


Practical implications
The findings inform practitioners that BDAQ is a hierarchical, multi-dimensional and context-specific model.


Originality/value
The study advances theoretical understanding of the relationship between BDAQ and firm performance under the influence of firm strategy alignment.

PurposeThe purpose of this paper is to describe a virtualisation model of RFID enabled infrastructure incorporating non‐standard radio frequency identification (RFID) components. The model is implemented as a software service that draws upon other sources of internet services.Design/methodology/approachIn a global supply chain environment, circumstances at different locations may not allow RFID system to be used. Some supply chain members do not have compatible network infrastructure in place. These include RFID frameworks such as China's National Product Codes and Japan's ubiquitous identification which are utilised around the world. There is also a reachability problem for consignments going offsite. The paper introduces a service abstraction layer (SAL) in the RFID architecture to remove dependency on specific RFID framework. From this principle, the paper introduces a new virtual infrastructure that interfaces with emerging identification technologies.FindingsThe model bridges the gaps that exist between various RFID standards, as well as utilising various technologies to emulate data capture devices so that the information chain remains intact across the global network. The resulting system significantly reduces the costs of commissioning and operating costs of existing RFID infrastructures.Research limitations/implicationsThe new system has been tested in real industry environment with defined scope and coverage. The implication due to full roll out of the technologies in global supply chains still requires further investigation.Practical implicationsUsability of the virtualised RFID infrastructures depends on the cooperation among partners in the supply chain rather than the technology level. New business rules are required when special stakeholders such as customs are included in this virtualised infrastructure.Originality/valueThe concept of virtualisation has been used in operating systems, but its application to supply chain has not been explored before. Introduction of the SAL allows interoperability of systems handling goods tracking events through the supply chain.