Suchergebnisse

This paper was accepted for publication in the journal Communications of the Association for Information Systems and the definitive published version is available at http://aisel.aisnet.org/cais/vol40/iss1/22/. ; Climate change is one of the biggest challenges facing humanity today. Environmental values have spread globally and consumer beliefs are pressurizing firms in almost all industries to comply with green regulations. Sustainability has become such an important part of business strategy that almost every major company now has an executive with "sustainability" in his or her title. The travel and tourism industry produced 14% of global greenhouse gas emissions in 2010. Policy makers have responded with ambitious targets. The European Union aims to achieve a 60% reduction in transport sector emissions by 2050. This exploratory study draws on the Sustainable ICT Capability Maturity Framework (SICT-CMF) and the case of the Amadeus IT Group, a large travel and tourism industry corporate enterprise specializing in IT solutions. The study investigates the current capability maturity level of sustainable ICT within the company. The findings suggest that the company is a market leader in terms of sustainability initiatives, demonstrating an "Advanced" level of sustainability capability. The lessons learned from Amadeus' experience are discussed.

The Implementation of Enterprise Resource Planning (ERP) systems require huge investments while ineffective implementations of such projects are commonly observed. A considerable number of these projects have been reported to fail or take longer than it was initially planned, while previous studies show that the aim of rapid implementation of such projects has not been successful and the failure of the fundamental goals in these projects have imposed huge amounts of costs on investors. Some of the major consequences are the reduction in demand for such products and the introduction of further skepticism to the managers and investors of ERP systems. In this regard, it is important to understand the factors determining success or failure of ERP implementation. The aim of this paper is to study the critical success factors (CSFs) in implementing ERP systems and to develop a conceptual model which can serve as a basis for ERP project managers. These critical success factors that are called "core critical success factors" are extracted from 62 published papers using the content analysis and the entropy method. The proposed conceptual model has been verified in the context of five multinational companies.