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part Part 1 Legitimacy and EU policebuilding -- chapter 1 Legitimacy, compliance, and peacebuilding -- chapter 2 Police reform and EU peacebuilding -- part Part 2 European Police Mission in Bosnia-Herzegovina -- chapter 3 The European Union Police Mission in Bosnia-Herzegovina -- chapter 4 EUPM case study I: community-oriented policing -- chapter 5 EUPM case study II: public complaints procedure -- part Part 3 European Union Rule of Law Mission in Kosovo -- chapter 6 The European Union Rule of Law Mission in Kosovo -- chapter 7 EULEX case study I: community-oriented policing -- chapter 8 EULEX case study II: victim-ethnicity in crime -- part Part 4 Comparison and analysis -- chapter 9 Local legitimacy and compliance – a comparison -- chapter 10 Analytical implications -- chapter 11 Conclusion: the real-world effect.

"This book analyses the role of legitimacy in explaining local actors' compliance with international peacebuilding operations.The book provides a comparative, micro-level study of local actors' reasons for compliance with or resistance to international peacebuilding. Specifically, it analyses three pathways to compliance--legitimacy, coercion, and reward-seeking--to explore local police officers' compliance with the reforms stipulated by the EU Police Mission in Bosnia and the EU Rule of Law Mission in Kosovo. The work constructs a holistic framework of the mechanisms connecting each pathway to compliance and measures legitimacy using micro-level indicators. This study not only shines light on the question why local actors comply, a crucial factor in mission effectiveness, but it also illuminates exactly how compliance works. The book contributes nuanced evidence about the often-heralded importance of legitimacy in peacebuilding, showing exactly in which situations local legitimacy matters and in which it does not. It is also highly relevant for policy-makers as it unpacks and explains the mechanisms behind local legitimacy, assisting in understanding this usually nebulous concept. This book demonstrates the need for micro-level analysis by revealing the relevant processes of legitimation usually hidden behind commonly perceived social fault lines, such as the Serb-Albanian divide in Kosovo.This book will be of much interest to students of peacebuilding, war and conflict studies, Balkans politics, security studies and International Relations."--Provided by publisher.

"This book analyses the role of legitimacy in explaining local actors' compliance with international peacebuilding operations. The book provides a comparative, micro-level study of local actors' reasons for compliance with or resistance to international peacebuilding. Specifically, it analyses three pathways to compliance -legitimacy, coercion, and reward-seeking - to explore local police officers' compliance with the reforms stipulated by the EU Police Mission in Bosnia and the EU Rule of Law Mission in Kosovo. The work constructs a holistic framework of the mechanisms connecting each pathway to compliance and measures legitimacy using micro-level indicators. This study not only shines light on the question why local actors comply, a crucial factor in mission effectiveness, but it also illuminates exactly how compliance works. The book contributes nuanced evidence about the often-heralded importance of legitimacy in peacebuilding, showing exactly in which situations local legitimacy matters and in which it does not. It is also highly relevant for policy-makers as it unpacks and explains the mechanisms behind local legitimacy, assisting in understanding this usually nebulous concept. This book demonstrates the need for micro-level analysis by revealing the relevant processes of legitimation usually hidden behind commonly perceived social fault lines, such as the Serb-Albanian divide in Kosovo. This book will be of much interest to students of peacebuilding, war and conflict studies, Balkans politics, security studies and International Relations."--Provided by publisher.

Abstract
Many international organizations (IOs) provide assistance to governments through country offices or peacekeeping operations. Sometimes, government authorities in countries receiving IO services violate norms that underpin the IO's engagement. IO officials must then choose between confrontational and conciliatory responses. These responses are located on a spectrum that ranges from a firm and public response to silence and downplaying. How do IO officials decide on their response? Based on over 200 interviews with UN peacekeeping officials, we argue that the factors that shape their decision-making are found across three categories: individual, departmental, and positional. In terms of individual characteristics, previous experience, career security, and the length of service at a particular duty station matter. Regarding departmental factors, politicization of work, professional composition, and the type of interlocutors predispose departments to be supporters or critics of authorities in recipient countries. In terms of positional considerations, the place of a post or department in the IO hierarchy, relations with other IO entities, and the distance from the field play a role. While important in its own right, decision-making by civilian UN peacekeeping officials is informative about similar processes in other complex international bureaucracies that employ individuals from diverse backgrounds.

Many international organizations (IOs) provide assistance to governments through country offices or peacekeeping operations. Sometimes, government authorities in countries receiving IO services violate norms that underpin the IO's engagement. IO officials must then choose between confrontational and conciliatory responses. These responses are located on a spectrum that ranges from a firm and public response to silence and downplaying. How do IO officials decide on their response? Based on over 200 interviews with UN peacekeeping officials, we argue that the factors that shape their decision-making are found across three categories: individual, departmental, and positional. In terms of individual characteristics, previous experience, career security, and the length of service at a particular duty station matter. Regarding departmental factors, politicization of work, professional composition, and the type of interlocutors predispose departments to be supporters or critics of authorities in recipient countries. In terms of positional considerations, the place of a post or department in the IO hierarchy, relations with other IO entities, and the distance from the field play a role. While important in its own right, decision-making by civilian UN peacekeeping officials is informative about similar processes in other complex international bureaucracies that employ individuals from diverse backgrounds.