"Monotonized administrators" and "personalized bureaucrats" in the everyday practice of e‐government: Ideal‐typical occupations and processes of closure and stabilization in a Swedish municipality
In: Transforming Government: People, Process and Policy, Band 4, Heft 4, S. 322-337
PurposeThe purpose of this paper is to analyse everyday practices in e‐government from a labour perspective in order to understand how administrative rationalization and citizen service become connected in the organizational restructuring of the labour process, namely job codification and specification and rule observation.Design/methodology/approachThe analysis applies an organizational e‐government implementation perspective and labour process theory to an analysis of a Swedish municipality's implementation of e‐government, using both qualitative and quantitative data.FindingsThe main finding is the formulation of two distinct types of ideal employee – "monotonized administrators" and "personalized bureaucrats" – who carry e‐government work in different directions according to administrative rationalization and the service offered citizens.Originality/valueThe paper extends our knowledge of everyday practices in e‐government from a labour perspective. It offers practitioners as well as researchers new insights by analysing the transformation of practice as an ongoing process, characterized by micro‐political translation processes amongst actors, actions, and meanings in both rhetoric and practice.