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Many healthcare improvement approaches originated in manufacturing, where end users are framed as consumers. But in healthcare, greater recognition of the complexity of relationships between patients, staff, and services (beyond a provider-consumer exchange) is generating new insights and approaches to healthcare improvement informed directly by patient and staff experience. Co-production sees patients as active contributors to their own health and explores how interactions with staff and services can best be supported. Co-design is a related but distinct creative process, where patients and staff work in partnership to improve services or develop interventions. Both approaches are promoted for their technocratic benefits (better experiences, more effective and safer services) and democratic rationales (enabling inclusivity and equity), but the evidence base remains limited. This Element explores the origins of co-production and co-design, the development of approaches in healthcare, and associated challenges; in reviewing the evidence, it highlights the implications for practice and research. This title is also available as Open Access on Cambridge Core.

"Many healthcare improvement approaches originated in manufacturing, where end users are framed as consumers. But in healthcare, greater recognition of the complexity of relationships between patients, staff, and services (beyond a provider-consumer exchange) is generating new insights and approaches to healthcare improvement informed directly by patient and staff experience. Co-production sees patients as active contributors to their own health and explores how interactions with staff and services can best be supported. Co-design is a related but distinct creative process, where patients and staff work in partnership to improve services or develop interventions. Both approaches are promoted for their technocratic benefits (better experiences, more effective and safer services) and democratic rationales (enabling inclusivity and equity), but the evidence base remains limited. This Element explores the origins of coproduction and co-design, the development of approaches in healthcare, and associated challenges; in reviewing the evidence, it highlights the implications for practice and research"--

Cover -- Title Page -- Copyright Page -- Table of Contents -- Foreword -- Preface and Acknowledgements -- About the Authors -- List of Glossary -- 1 Introduction: Bringing the User Experience to Healthcare -- Part 1: Concepts -- 2 A Quiet Revolution in Design -- 3 So What's Different? -- 4 The Intellectual Roots of Experience Design -- Part 2: Methods -- 5 Becoming a Disciple of Experience -- 6 Using Stories and Storytelling to Reveal the Users'-Eye View of the Landscape -- 7 Patterns-Based Design: The Concept of 'Design Principles' -- 8 Experience-Based Design: Tools for Diagnosis and Intervention -- Part 3: Practices -- 9 The 'How' of Experience-Based Co-Design: A Case Study for Practitioners -- 10 Evaluating Patient Experience and Experience-Based Design (and a Brief Word About Patient Satisfaction Surveys . . .) -- 11 Future Directions for Experience-Based Design and User-Centred Improvement and Innovation -- Appendix 1: Patient Interview Schedule -- Index.

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