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"The eleventh edition of Retailing Management builds on the basic philosophy of the previous ten editions. It continue to focus on both strategic and tactical issues, with an emphasis on financial considerations and implementation through merchandise and store management"--

This volume includes the full proceedings from the 1993 Academy of Marketing Science (AMS) Annual Conference held in Miami Beach, Florida. The research and presentations offered in this volume cover many aspects of marketing science including marketing strategy, consumer behavior, business-to-business marketing, international marketing, retailing, marketing education, among others. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Amo

Intro -- RETAILING MANAGEMENT -- Title page -- Copyright -- Dedication -- About the authors -- Preface -- Connect -- Acknowledgments -- Brief contents -- Contents -- Half Title -- Section 1 -- Chapter 1: Introduction to the World of Retailing -- Chapter 2: Types of Retailers -- Chapter 3: Digital Retailing -- Chapter 4: Multichannel and Omnichannel Retailing -- Chapter 5: Consumer Behavior -- Section 2 -- Chapter 6: Retail Market Strategy -- Chapter 7: Financial Strategy -- Chapter 8: Retail Locations -- Chapter 9: Retail Site Location -- Chapter 10: Information Systems and Supply Chain Management -- Chapter 11: Customer Relationship Management -- Section 3 -- Chapter 12: Managing the Merchandise Planning Process -- Chapter 13: Buying Merchandise -- Chapter 14: Retail Pricing -- Chapter 15: Retail Communication Mix -- Section 4 -- Chapter 16: Human Resources and Managing the Store -- Chapter 17: Store Layout, Design, and Visual Merchandising -- Chapter 18: Customer Service -- Section 5 -- Glossary -- Company Index -- Name Index -- Subject Index.

When Journal of Service Research (JSR) completed its fifth lustrum in 2022, it offered an ideal opportunity to celebrate the present, review the past, and look forward to the service research community's future. In reference to JSR's specific aims to be rigorous, multidisciplinary, managerially relevant, and impactful, the current mixed-method study examines its evolution, thereby offering guidance for further research in the service domain. A newly identified, underlying topical structure embeds 15 research themes; it also reveals increasing disciplinarity among JSR publications' theoretical roots, affirming the multidisciplinary focus the journal has achieved. Regarding academic impact, JSR accounts for around one-eighth (12.4%) of the service articles but nearly one-third of citations (30.0%) in the service domain. Similarly, in terms of practical impact, with a share of approximately 24.0% in the service articles that received media coverage, JSR publications are responsible for around 37.1% of the service domain's media mentions. To increase these impacts, service scholars can use the insights generated herein to identify and pursue trajectories that warrant additional exploration.

This research examines how retailers convey messages to target customers and facilitate purchase decisions in physical settings. To establish a clear organizing framework for communications in physical settings, the current article examines both how and why retailers communicate with customers. Specifically, the authors address "how" questions from the perspective of whether messages are static or dynamic and "why" questions according to whether the communication is inspirational or informative.