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PurposeThe purpose of this paper is to explore the trust antecedents and the effect of trust and transaction cost on passengers' e-loyalty in the context of mobile commerce enabled ride-sharing.Design/methodology/approachA mixed-methods research is adopted to investigate the phenomena of interest. The qualitative study was used to identify the context-specific trust antecedents. The quantitative study investigated the effects of trust and transaction cost on e-loyalty by combining the results of qualitative study.FindingsThree important context-specific trust antecedents were identified in qualitative study, namely online rating score, service quality and driving skills. The quantitative study indicates that driving skills, explicit cost and implicit cost are positively associated with trust. Trust and implicit cost have direct and positive effects on e-loyalty.Research limitations/implicationsThis study contributes to understanding passengers' trust towards drivers in the context of mobile commerce enabled ride-sharing and the effect of trust on e-loyalty by including the transaction cost.Practical implicationsManagement to enhance passengers' e-loyalty to ride-sharing might involve the measures to promote trust relationship.Originality/valueLimited research has explored trust relationship for enhancing e-loyalty in the context of ride-sharing. The current study provides a novel contribution through an exploration of trust antecedents and the effects of transaction cost and trust on e-loyalty. The study has thrown light on the use of mixed-methods design in the research of user behavior in sharing economy.

ABSTRACTThe IT‐enabled sharing economy has enabled the taxi to become an Internet product, forming a popular new phenomenon in people's daily lives and creating new roles for employees. How the Internet taxi drivers' work engagement is influenced in the context of the IT‐enabled sharing economy has become an interesting new area for IS researchers to explore. Although monetary rewards are important for employees' behavior and performance, extant studies primarily emphasize the crowding‐out and crowding‐in effects of financial incentives, rather than the influencing mechanism. This article prospects and develops theoretically the effects of monetary rewards and workplace spirituality on work engagement and demonstrates these effects empirically. An analysis of 35 semistructured interviews revealed three intrinsic motivators: stress reduction, job autonomy, and self‐efficacy. We propose a structural model based upon motivation crowding theory. Responses to 235 survey responses showed that work engagement can be improved by providing monetary rewards and enhancing workplace spirituality through intrinsic motivators. This research contributes to exploring the mediating role of intrinsic motivators, extends motivation crowding theory to a new research field, and provides a new perspective on work engagement in the context of the IT‐enabled sharing economy. Our findings extend the previous research associated with workplace spirituality and the existing knowledge of operations management from the perspective of labor intensity and trade‐off between inputs and outputs.