Suchergebnisse

An important surge in recent years has emerged in quality
management initiatives in the public sector. Numerous techniques and
tools are available to organizations looking to implement change through
quality management. However, some organizations are unable to make
informed choices using these options. Describes quality process analysis
(QPA), a technique which enables the establishment of a comprehensive
system for managing business processes. Seeks to answer the question
"Is there a management strategy to strengthen the delivery of
services in the public sector?" Presents a solution to strengthen
the capacity of management to implement quality strategies to achieve
organizational objectives and finally discusses the benefits of using
the QPA approach.