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Abstract
A survey of Hong Kong residents finds that public support for government technology, as understood through the concept of smart cities, is associated with concept-awareness and official communications. The statistical analysis identifies moderating effects attributable to personal social media use and controls for personal ideological views about scope of government intervention and perceived political legitimacy of smart city policies. The study builds on a growing body of empirical scholarship about public support for government technology, while also addressing a practical trend in urban governance: the growing sophistication of technologies like artificial intelligence and their use in strengthening government capacities. The Hong Kong case exemplifies ambitious investments in technology by governments and, at the time of the survey, relatively high freedom of political expression. The study's findings help refine theories about state-society relations in the rapidly evolving context of technology for public sector use.

The 2020 introduction by China's central government of a national security law (NSL) in Hong Kong marked a watershed moment in the social and political history of the semiautonomous city. The law emerged after months of street protests that reflected declining public trust in Hong Kong's government. Against this turbulent backdrop, Hong Kong's policy projects moved forward, including smart city development. This article explores public trust in and political legitimacy of Hong Kong's smart cities endeavors in the period leading up to the introduction of the NSL. At a theoretical level, the smart cities phenomenon invites critical reflection about tensions between technocracy and democracy, but this topic remains largely unexploited by empirical literature. Using survey data from 1,017 residents, this study identifies confidence in the benefits of smart cities but lesser trust in privacy and security and lesser satisfaction with participation opportunities in related policymaking. Probing these dynamics, the study finds that trust in smart city mechanics and governance associate positively with support for smart cities, controlling for ideology and issue awareness. Illuminating a theoretical and practical puzzle, these findings contribute empirically to discussions about the political legitimacy of scientific, technological, and technocratic undertakings in the public sector.

Evolutionary governance theory (EGT) provides a basis for holistically analyzing the shifting contexts and dynamics of policymaking in settings with functional differentiation and complex subsystems. Policy assemblages, as mixes of policy tools and goals, are an appropriate unit of analysis for EGT because they embody the theory's emphasis on co-evolving elements within policy systems. In rational practice, policymakers design policies within assemblages by establishing objectives, collecting information, comparing options, strategizing implementation, and selecting instruments. However, as EGT implies, this logical progression does not always materialize so tidily—some policies emerge from carefully considered blueprints while others evolve from muddled processes, laissez faire happenstance, or happy accident. Products of the latter often include loosely steered, unmoored, and 'non-designed' path dependencies that confound linear logic and are understudied in the policy literature. There exists the need for a more intricate analytical vocabulary to describe this underexplored 'chaotic' end of the policy design spectrum, as conjuring images of 'muddles' or 'messes' has exhausted its usefulness. This article introduces a novel metaphor for non-design—the bird nest—to bring studies of policy design and non-design into lexical harmony.