The Process, Integration and Impact of Digital Public Service Policy Innovation on Public Sector Organizations
The purpose of this study is to discuss the innovation of digital public service policies based on the process, integration, and impact on public sector organizations, namely village governments with a research locus, namely Kubang Jaya Village, Serang Regency. This research uses a qualitative case study approach with data collection techniques using interviews with eight informants consisting of elements of village government officials and the community. The analysis technique used inductively is data analysis that is carried out when qualitative researchers build patterns, categories, and themes from the bottom up (inductive). The results of the study indicate that digital public service policy innovations in the public sector organization of the Kubang Jaya Village Government, Serang Regency have been running quite effectively, especially in the process of service policy innovation and the impact of service policy innovation. However, in the context of the integration of service policy innovations, it is still not fully effective due to the low response of the community in accepting service changes, the low level of education, and the lack of public knowledge about technology. adaptive policy as a response to the problems of citizens who have low ability with digital technology.