Suchergebnisse

Total Hospital Information System (THIS) is a project by the Ministry of Health (MOH) of Malaysia that provide a complete and comprehensive Hospital Information System (HIS) by establishing integrated electronic information handling and processing in a hospital by means of Information and Communications Technology (ICT). Implementation of such rigorous system in a complex organization such as health services involves many challenges, and if they are not tackled appropriately, the system may fail and reject by the user. This paper analyzed and discussed on a few major challenges faced by the MOH on their implementation of THIS at 13 government hospitals nationwide. The challenges include digital gap, knowledge and skills, system quality, redundancy and data abundance. Initiatives taken to address the challenges were explained and some suggestions were also introduced. Furthermore, the article look into the future prospective of the system, on how the system could benefit further which eventually may go beyond its initial objective.

Government Transformation Programme which was introduced in 2011 is expected to have a positive impact on the management of Coop Mart stores in Malaysia, including a co-operative grocery business under the Small Retailer Transformation Programme (TUKAR). TUKAR Program was introduced to change the traditional concept of a retail store to a more modern concept. Since its implementation there was no study conducted to see how customers' views on the performance of co-operatives retail store under TUKAR program. Customer view is important to gauge their level of satisfaction towards TUKAR. Therefore, customer views before and after the transformation program is required to determine the actual level of customer satisfaction towards TUKAR program. Research was conducted and information obtained through a questionnaire from 510 (65.8 %) regular customers of Coop Mart store using stratified random sampling method. The results showed that there was an improvement in customer satisfaction in terms of location, additional services, product, amenities availability, trustworthiness, operational processes, value for money, staff attitude and personal services. This provides the evidence that the TUKAR program is successful, viable and should be continued by the government to all cooperatives in Malaysia as it has high potential to attract new customers.