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This book presents developments and future trends in e-commerce, which is shaped by customers' new digital communication and consumption patterns. Gerrit Heinemann sheds light on e-commerce business models, channel excellence as well as success factors such as digital time advantages and customer centricity. He analyzes the digital challenges and highlights the consequences and opportunities associated with online commerce. Recognized best practices illustrate how successful digital commerce works and what the "lessons learned" of the past years are. The content Meta-targeting and business ideas in online retailing Business model of online trade Forms of online trade Business systems and benchmarks in e-commerce Best practices and risks in online retailing The author Prof. Dr. Gerrit Heinemann is Professor of Business Administration, Management and Commerce and Head of the eWeb Research Center at Niederrhein University of Applied Sciences. This book is a translation of the original German edition "Intelligent Retail" by Heinemann, Geritt, published by Springer Fachmedien Wiesbaden GmbH in 2021.

This textbook covers the basics of business-to-business (B2B) eCommerce, where similar principles of customer targeting can be observed as in B2C eCommerce. Gerrit Heinemann highlights the specifics and business models of B2B eCommerce, analyzes the digital challenges and shows the consequences and opportunities for online sales in B2B. Recognised best-practice examples illustrate how successful B2B eCommerce can work and which risks have to be considered. The content ¨ Basics of B2B eCommerce ¨ Special features of B2B eCommerce ¨ Business models in B2B eCommerce ¨ Best Practices in B2B eCommerce ¨ Risks in B2B eCommerce The author Prof. Dr. Gerrit Heinemann is Professor of Business Administration, Management and Commerce and Head of the eweb Research Center at the Niederrhein University of Applied Sciences. This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.

This book shows stationary retail a way to reinvent itself after Corona, in order to be able to survive against the strong competition of online retail. The focus is on the central issues that will shape the retail of the future. For example, brick-and-mortar retail in particular must now work with intelligent systems based on data and adopt or even surpass methods that the large online marketplaces have been using successfully for a very long time. In this regard, artificial intelligence also plays a major role in retail. This is not just about automation and robots taking over tasks, but also about instruments and machines being able to learn and draw conclusions themselves in all retail functions. This is becoming increasingly difficult because our shopping and search behavior is constantly changing. Therefore, a customer should receive intelligent recommendations in the store, which are also based on his already known interests and behavior patterns. Gerrit Heinemann shows how intelligent action can save stationary retail in city centers and shopping centers. The content From stationary retail to intelligent retail Threats to the stationary retail trade Basic requirements and manifestations of intelligent retail Examples of intelligent retail of the future Risks for intelligent retail The author Prof. Dr. Gerrit Heinemann is Professor of Business Administration, Management and Commerce and Head of the eWeb Research Center at Niederrhein University of Applied Sciences. This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.

Dieses Buch geht auf die besonderen Herausforderungen an den stationären Handel im digitalen Zeitalter ein. Anliegen von Gerrit Heinemann ist es vor allem, die lokalen Händler wachzurütteln und ihnen einen Weg aufzuzeigen, wie sie sich neu erfinden können. Diese haben nur eine Zukunft, wenn es ihnen gelingt, die Chancen des Internets zu nutzen. Dabei geht es nicht nur um einen zukunftsfähigen Online-Shop und seine Verknüpfung mit dem stationären Geschäft in Form von Multi-Channel-Services, sondern vor allem auch um zukunftsfähige Konzepte für die stationären Formate, damit Sie gegen die brutale Online-Konkurrenz eine Chance haben. Der Autor erläutert, wie der stationäre Handel neu erfunden werden und sich an den vom Kunden gelernten Erfolgsprinzipien des Online-Shoppings ausrichten kann. Dazu werden auch aktuelle Veränderungen im Kundenverhalten beschrieben und neue Wege zu einer Digitalisierung der Innenstädte sowie einer Neuausrichtung der Shoppingcenter aufgezeigt. Als Vorbild dient die Umsetzung der von Amazon erfundenen Kundenzentralität sowie der ultimativen Usability für Stadt und Handel der Zukunft. Der Inhalt - Der stationäre Handel im digitalen Zeitalter - Herausforderungen des stationären Handels - Neuerfindung des stationären Handels - Digitale Innenstadt und Shoppingcenter der Zukunft - Risk-Benefit im Handel der Zukunft Der Autor Prof. Dr. Gerrit Heinemann ist Professor für Betriebswirtschaftslehre, Management und Handel sowie Leiter des eWeb Research Center an der Hochschule Niederrhein

Online-Handel der Zukunft -- Geschäftsmodell des Online-Handels -- Formen des Online-Handels -- Kanalexzellenz und Erfolgsfaktoren im E-Commerce -- Best Practices für Web-Exzellenz im Online-Handel -- Risk-Benefit und Transformation im Online-Handel.

n the future, shopping will be greatly influenced by a combination of localization issues, mobile internet at the point of sale, and use of social networks. This book focuses on the 'SoLoMo synergies' that arise from this paradigm shift in future shopping, which also promises new and effective marketing options for traditional retailers. It also reflects the current status of research and business practice, analyzing the basic factors of SoLoMo in detail. The importance of Location-based Services (LBS) is elaborated and analyzed in an empirical study using a market based case of kaufDA - a leading German online shopping network. The evidence shows that customers see LBS as an attractive tool and are prepared to change their buying behavior. Though LBS is still in its early stages and its professional longevity remains to be seen, it also promises tremendous potential for the future. Dr. Gerrit Heinemannis currently a Professor of Business Administration, Management and Commerce, and Head of the eWeb Research Center at Niederrhein University of Applied Sciences.Christian Gaiser is CEO of Bonial International Group, the global alliance of companies in the United States, Germany, France, Spain, Russia and Brazil providing location-based services to retailers, manufacturers and consumers.