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Practical techniques show you how to influence behavior and build positive interpersonal relationships in the workplace. Learn all you need to know about managing staff -- from understanding why people behave in certain ways to recognizing talents and encouraging creativity. Dealing with People shows you how to communicate constructively and encourage harmonious working relationships. It also provides practical techniques to use when resolving conflicts, appraising staff performance, and dealing with complaints. Power tips help you to handle real-life situations and develop first-class people skills that will enable you to build a committed, motivated team. The Essential Manager have sold more than 1.9 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides that slip easily into a briefcase or a portfolio. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.

Verlagsinfo: Europe is being transformed by the most sweeping economic changes since the triumphs of post-war recovery. Europe's business leaders are restructuring, expanding and forming alliances that are redrawing the maps in a series of highly competitive moves. Yet the public perception is that European business lags far behind America and Asia. The reality is that the brainpower leading Europe's top companies is creating a new kind of company: flexible, adventurous, responsive and constantly improving. This work penetrates and analyses the heart of European management and identifies the key strategies behind the success of the leading forces in European business including Marks & Spencer, ICL, Nokia, Unilever and Heineken.