Suchergebnisse

Purpose
This study aims to examine the interaction effects of chatbots' language style and customers' decision-making journey stage on customer's service encounter satisfaction and the mediating role of customer perception of emotional support and informational support using the construal level theory and social support theory as conceptual frameworks.


Design/methodology/approach
This study used a scenario-based experiment with a 2 (chatbot's language style: abstract language vs concrete language) × 2 (decision-making journey stage: informational stage vs transactional stage) between-subjects design.


Findings
Findings show that during the informational stage, chatbots that use abstract language style exert a strong influence on service encounter satisfaction through emotional support. During the transactional stage, chatbots that use concrete language style exert a strong impact on service encounter satisfaction through informational support.


Practical implications
Findings provide some suggestions for improving customer–chatbot interaction quality during online service encounters.


Originality/value
This study offers a novel perspective on customer interaction experience with chatbots by investigating the chatbot's language styles at different decision-making journey stages.

The Chinese Government periodically enforces anti-prostitution laws through regular police presence in red light districts and through the arrests of brothel managers and sex workers. One of the most intense crackdowns on prostitution occurred throughout China in 2010. Using the 'structure-agency' framework and ethnographic approach, this paper examines the influence of the 2010 government anti-prostitution crackdown on female sex workers (FSWs). We observed 10 red light districts (6 cities and 2 counties) and interviewed 107 FSWs, 26 managers and 37 outreach workers working with FSWs. The findings describe variations in police practices and diverse strategies adopted by FSWs in response to police actions. The strategies include: soliciting sex outside of establishments in less visible channels, increasing the mobility and flexibility of sex work, changing sexual practices, sharing knowledge of how to identify policemen disguised as male clients and building personal relationships with local police. Our study suggests that, rather than disappearing as a result of crackdowns, the terms and content of sex work changed as a result of the FSWs' responses to police practices. Some of these responses potentially increased the health risks associated with sex work, but others laid the foundation for an effective response to police practices.

Part One: Knowability.Introduction /Paul Boyce --The Insinuating Body /Cara Judea Alhadeff --Making Sense of Ambiguity: Theory and Method /Eva Cheuk-Yin Li --Can Quantitative Applied Sexual Health Research Be Critical and Feminist? Towards a Critical Social Epidemiology to Support Targeted STI Testing and Contraception in Primary Care /Natalie Edelman --Sex Shop Stories: Shifting Disciplines in Design Research /Fran Carter --Part Two: Creative Methodologies.Introduction /Laura Harvey --Body Mapping, Stories and the Sexual Rights of Older People /Catherine Barrett --Patchworking: Using Creative Methodologies in Sex and Sexualities Research /Catherine Vulliamy --Dirty Talk: On Using Poetry in Pornography Research /P.J. Macleod --The Cover Version: Researching Sexuality through Ventriloquism /E. McGeeney, L. Robinson, R. Thomson and P. Thurschwell --Part Three: Negotiating Research Contexts.Introduction /Yingying Huang --Hesitating at the Door: Youth-led Research on Realising Sexual Rights Informing Organisational Approaches /Vicky Johnson --Sexuality Research 'In Translation': First-time Fieldwork in Brazil /Natalie Day --The Contingency of the Contact: An Interpretive Re-positioning through the Erotic Dynamics in the Field /Alba Barbe i Serra --Sangli Stories: Researching Indian Sex Workers' Intimate Lives /Andrea Cornwall --Part Four: Researcher Bodies, Identities, Experiences.Introduction /Hannah Frith --Rotten Girl on Rotten Girl: Boys' Love 'Research' /Anna Madill --Diary of a Sex Researcher: A Reflexive Look at Conducting Sexuality Research in Residential Aged Care /Katherine Radoslovich --Mum's the Word: Heterosexual Single Mothers Talking (Or Not) About Sex /Charlotte Morris --Sex and the Anthropologist: From BDSM to Sex Education, An Embodied Experience /Nicoletta Landi --Appendix: an interview with Ken Plummer /Charlotte Morris.

Despite widespread biomedical advances in treatment, HIV and other sexually transmitted infections (STI) continue to affect a large portion of the world's population. The profoundly social nature of behaviorally driven epidemics and disparities across socioeconomic divides in the distribution of HIV/STI and care outcomes emphasize the need for innovative, multilevel interventions. Interdisciplinary approaches to HIV/STI control are needed to combine insights from the social and biological sciences and public health fields. In this concluding essay to a Special Issue on HIV/STI in south China, we describe the evolution of China's HIV/STI epidemics and the government response; then synthesize findings from the 11 studies presented in this issues to extend seven recommendations for future HIV/STI prevention and care research in China. We discuss lessons learned from forging international collaborations between social science and public health to inform a shared research agenda to better meet the needs of those most affected by HIV and other STI.