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In: Peace and conflict: journal of peace psychology ; the journal of the Society for the Study of Peace, Conflict, and Violence, Peace Psychology Division of the American Psychological Association, Volume 24, Issue 3, p. 364-373
ISSN: 1532-7949
In: South European society & politics, Volume 22, Issue 2, p. 217-238
ISSN: 1743-9612
In: South European society & politics, p. 1-22
ISSN: 1360-8746
In: ACM journal on computing and sustainable societies, Volume 1, Issue 2, p. 1-29
ISSN: 2834-5533
Most of the HCI work on mental health is based on the Western metaphysical definition of mind that is less applicable outside the West. This article focuses on this issue and critically examines "
Kaan Pete Roi
" (KPR), a suicide prevention and emotional support helpline in Bangladesh, through an interview study with 20 participants. We find that KPR's service, grounded in the "befriending" model—originating from the UK and emphasizing non-judgmental active listening without offering direct advice—often struggles to ensure callers' safety, provide long-term support, and protect volunteers from harassment and distress. We argue that such failures are often rooted in some foundational ideas of the UK-born "befriending" model that underpins the service. Building on Enrique Dussel's decolonial philosophy, we argue that "befriending" model and its underpinning Western metaphysical ideation of mind carry a colonial impulse, and we discuss how community-based approaches may better address the mental health problems in the Global South.