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AbstractThe turbulent environment in which financial institutions evolve motivates strategic thinking aimed at competitive advantage. Drawing from the literature on relationship marketing, one potentially successful strategy at the level of front line service is for financial advisors to behave in a pleasantly surprising way toward their clients (e.g., acknowledging a family member's birthday; covering a parking expense; giving tickets to an entertainment venue). We examine both antecedents and consequences of clients' perceptions of their advisors behaving in a pleasantly surprising way toward them. Antecedents included advisors' customer orientation, knowledge of client, and sense of humour. Consequences included clients' trust, satisfaction, purchase intentions, and word‐of‐mouth intentions. Several strategic recommendations and research avenues following from these findings are offered. Copyright © 2008 ASAC. Published by John Wiley & Sons, Ltd.

In ihrer Studie geht Jasmin Zimmer der Frage nach, was pädagogische Fachkräfte dazu bewegt, digitale Medien in ihrer täglichen Arbeit mit den Kindern einsetzen zu wollen oder sich dagegen zu positionieren. In einem Mixed-Methods-Ansatz entwickelt sie auf Grundlage umfassender quantitativer und qualitativer Analysen eine empirisch gestützte Theorie (Grounded Theory), die das individuelle Bildungsverständnis der Fachkräfte als wesentliche Ursache für ihre jeweilige Haltung zur Verwendung dieser Medien ausmacht. Bisher in der Literatur diskutierte Begründungen für die häufig beobachtete Verweigerung des Medieneinsatzes wie mangelnde Medien- oder medienpädagogische Kompetenzen erweisen sich hierbei als nachrangig. Der Autorin gelingt es, das multidimensionale Gefüge von ursächlichen, intervenierenden und rahmenden Bedingungen der Haltung von Fachkräften zu einem pädagogischen Einsatz digitaler Medien in der Kita darzulegen und empirisch zu untermauern

"Internet and Gender in Kazakhstan offers an empirically rich and theoretically compelling analysis of how the Internet is influencing societal attitudes towards women's roles and agency in Kazakhstan. Equipped with intimate perspectives from the wider public in five different regions of Kazakhstan, the book conceptualises, theorises and analyses the relationship between the Internet and gender-related attitudes in Kazakhstan through a decolonial feminist lens. The author argues that digital communication technologies' effect on societal attitudes towards gender roles and norms in Kazakhstan is conditional on Internet and social media penetration rates, state-led digital censorship, and the ways in which local activists and conservative bloggers use their online presence. The recent growth of the Internet and access to competing narratives with regard to gender roles and family values in Kazakhstan make the country an ideal case study for exploring how digital communication technologies influence societal attitudes towards women's roles and agency in countries that are neither fully traditional nor fully modern. The book will be of interest to policy makers and researchers in the field of media studies, gender studies, in particular women's rights, LGBTQ+, feminist activism and gender-based violence, and Central Asian Studies"--

Einleitung -- Perspektiven auf das Forschungsfeld -- Methodische und methodologische Grundlage -- Die Situation von jungen queeren Menschen im beruflichen Ausbildungssystem – Darstellung der Ergebnisse -- Anerkennungsarrangements – Diskussion der Ergebnisse -- Resümee, Limitation und Implikation.

"My Girls explores the overlooked yet transformative power of female friendship in a low-income Boston-area neighborhood. In this innovative and compassionate book, researcher Jasmin Sandelson joins teenage girls in their homes, at their hangouts and parties, and online to show how they use their connections to secure the care and support that adults in their lives can't give. Friendships among young people in poor, urban communities are often framed as 'risky'--sources of peer pressure and conflict. In a new, positive take that reveals the primacy of phones and social media in contemporary friendships, Sandelson demonstrates how girls look to one another to battle boredom, strengthen self-esteem, and process trauma and grief. This illuminating study--one of the first to combine digital and in-person fieldwork--blends firsthand stories with tweets, Snaps, and Instagram and Facebook posts. My Girls places young women of color at the center of their own stories to illuminate the worlds of love and care they create"--

Das Buch bietet einen praktischen Einblick in zahlreiche Anwendungsfelder qualitativer Sozialforschung. Die Autor*innen setzen sich mit methodischen und methodologischen Fragen, Debatten und Diskursen auseinander und behalten dabei konkrete Projekte und Forschungsgegenstände im Blick. Der kompakte Überblick über die vielfältigen qualitativen Methoden und ihre jeweilige Einbettung in einen Anwendungszusammenhang machen das Buch zu einem praktischen Ratgeber für die verschiedenen Fachdisziplinen innerhalb der Sozial- und Kulturwissenschaften.

This contribution considers classrooms as meeting places, in which students from various linguistic and cultural backgrounds learn from and with each other. Based on an open and dynamic understanding of culture that is strongly focused on the individual, interculturality is conceptualised as the multitude of dimensions in which human beings can show similarities and differences. Among others, these include their diverse experiences, viewpoints, life designs, values or approaches. Providing insights into Austrian secondary and teacher education, I advocate for a holistic and continuous approach to intercultural teaching and learning as well as a critical (language) teacher education. Starting from the existing diversity inside classrooms, activities integrating self-reflection, perspective-changing, and critical analysis form part of an intercultural pedagogy. Related objectives include fostering learners' open-mindedness, awareness of diversity, respect for otherness, reflectivity, empathy, and willingness to act. This promotion of cognitive, affective, and action-oriented dimensions is vital to adequately prepare students for global citizenship constituting a core objective of intercultural education.

This article shows that particle verbs in Burgenland Croatian – a notable morphosyntactic phenomenon of language contact – may form aspectual pairs in a typically Slavic manner. Particle-based pairs with an indigenous base verb are formed by means of suffixation, suffix opposition, suppletion or prefixation. In the case of spatial relations, by contrast, preverbs predominate over prefixes, leading to a reduction of the old inventory of verbal compounds. Nevertheless, preverbs are only rarely obligatory in the formation of aspectual pairs. In the case of borrowings, only prefixation is productive, which might be attributed to German (and Hungarian) influence. On a par with other aspectual pairs, particle-based formations may express taxis relations (sequence, simultaneity, incidence). Language contact possibly contributed to the preservation of the Contextually Conditioned Imperfective Past also in imperfective particle verbs.

For the first time in nearly two centuries, one ethnic group now constitutes an absolute majority of Bosnia and Herzegovina's population: the Bosniaks. It is an unlikely development given that, scarcely thirty years ago, they were targeted for extermination and expulsion by Serbia's Slobodan Milošević. Even as the Bosniak community fought to survive these atrocities, it simultaneously came under attack from militants led by Croatian president Franjo Tuđman, who attempted to partition Bosnia and Herzegovina between Zagreb and Belgrade. Improbably, the Bosniaks and the Bosnian state survived these campaigns. But the country's fractious sectarian post-war order has produced the world's most convoluted constitutional regime, always teetering on the brink of collapse. Jasmin Mujanović illuminates the sources of contemporary Bosniak political identity, tracing the evolution of a religious community into a secular nation, and shedding light on the future of a nation at a crossroads. He explores the idea of Bosnia and Herzegovina as a 'national homeland', considers how narratives of genocide influence self-identity, and probes how demographic changes are putting pressure on the country's political framework. The fate of Bosnia and Herzegovina's peace and democracy rests on the Bosniaks' shoulders — and with it, the stability of all Southeastern Europe.

In the aftermath of World War I, the beaten paths of tourism guided an increasing number of international tourists to the hinterlands of the Arab Eastern Mediterranean, where they would admire pyramids and Roman ruins. Yet they were not the only visitors: Arab nationalists gathered in summer resorts, and Yishuvi skiing clubs practised on Lebanese mountain slopes. By catering to these travellers, local tour guides and advocates of tourism development pursued their agendas.
The book unearths unexpected connections between tourism and the emergence of nation-states in Egypt, Palestine, Syria and Lebanon. Arab middle-class actors striving for independence, Zionist settlers and mandate officials presented their visions of the post-Ottoman spatial order to an international audience of tourists. At the same time, mobilities and infrastructures of tourism shaped the material conditions of this order. Tourism thus helps us to understand the transformations of Arab societies in their global context, and its history is a colourful story of the emergence of the modern Middle East.

Twenty years after the 9/11 attacks, Under Siege examines how the global war on terror and heightened anti-Muslim racism have affected millennials who were socialized into a world where their faith and identity are under attack. Jasmin Zine explores the experiences of Canadian Muslim youth to unpack the dynamics of Islamophobia.

"In the aftermath of World War I, the beaten paths of tourism guided an increasing number of international tourists to the hinterlands of the Arab Eastern Mediterranean, where they would admire pyramids and Roman ruins. Yet they were not the only visitors: Arab nationalists gathered in summer resorts, and Yishuvi skiing clubs practised on Lebanese mountain slopes. By catering to these travellers, local tour guides and advocates of tourism development pursued their agendas. The book unearths unexpected connections between tourism and the emergence of nation-states in Egypt, Palestine, Syria and Lebanon. Arab middle-class actors striving for independence, Zionist settlers and mandate officials presented their visions of the post-Ottoman spatial order to an international audience of tourists. At the same time, mobilities and infrastructures of tourism shaped the material conditions of this order. Tourism thus helps us to understand the transformations of Arab societies in their global context, and its history is a colourful story of the emergence of the modern Middle East. "