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In this study, we investigate a sample of 15 popular crisis management books (PCMBs), written by crisis consultants and published between 1986 and 2018 in the United States or in the United Kingdom. The aim of the study is to examine (1) how the authors of PCMBs position themselves in front of their readers, clients, and competitors, including public relations professionals and academics; (2) how they understand and present organizational crises and the practice of crisis management and crisis communication as their field of expertise; and (3) how they promote this expertise using various types of message strategies and rhetorical packaging. The findings of the study reveal that PCMBs are more diverse than expected and that they cover important aspects of crisis management often neglected by academic publications. The article concludes with some implications for practice, research, and education.

The last two decades have seen environmentalism become a core value in western societies. This evolution, and in particular the rise of environmental consumerism, has not only forced the marketplace to be more responsive to products and services promising environmental responsibility, but has also created new types of communication, including new text genres and a new rhetoric. The purpose of this article is to analyse the environmental rhetoric of green hotels in Denmark. The article briefly presents the differences and similarities between political and commercial green discourse and then discusses the paradoxes of green marketing as reflected in the texts of some of the most important green hotel chains and associations of green hotels in Denmark. The article devotes its analysis to select rhetorical aspects of two genres, the green hotel brochure and the green card or "towel card".

AbstractOur research documents the experiences of business crisis management in wartime Ukraine. The goal of the paper is to contribute to our understanding of business crisis management in a conflict zone in wartime conditions, a significantly under‐researched area. Based on interviews with the owners and managers of 20 Ukrainian companies spanning sectors and geography of the country, the paper provides insights into the various elements that characterize and distinguish war as a crisis type, including having an unknown end point, and, furthermore, what we can learn from how Ukrainian managers have approached this crisis. Among the key findings are how war situations appear to be "cosmology episodes" for which it is not possible to adequately prepare and for which the end point is unknown, both of which call for emergent, adaptive crisis management capabilities and leadership skills characterized by improvisation and other forms of resilience. Notwithstanding this, company wartime crisis management experiences have stimulated intention to more structured anticipatory and preparedness practices, as well as narratives of future renewal in communications with staff and stakeholders, which serve both as a guidepost and coping mechanism during the current crisis.

This article investigates how and provides tentative explanations of why reputation and crisis management—defined as two different yet not incompatible sets of ideas stemming from the same institutional logic—have been institutionalized in the public sector in Denmark. More specifically, we examine whether reputation and crisis management become integrated (coupling) or not (decoupling) as disciplines after having being introduced to the individual organizations. The empirical context is the organizational field of Danish municipalities. Based on both quantitative and qualitative data, including, an elite survey conducted among administrative actors from the municipalities and communication plans, the analysis found that although reputation and crisis management per se are widely disseminated within the field, they are neither entirely institutionalized nor strongly coupled.