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Research into the best practice for testing questionnaires used to obtain survey data from establishments (businesses and other organisations) is largely the province of official statistics, and has developed more slowly than the corresponding procedures in household surveys. Nonetheless, establishment survey questionnaire design and testing procedures are now supported by a substantial literature, and we use this to review the background and approaches to development and testing of questionnaires. The key points are summarised in a series of recommendations, primarily targeted at the production of official statistics. We then report a survey of National Statistical Institutes which gathered information on the penetration of these practices into standard survey design procedures, and identified some of the characteristics of these methods as they are implemented. We conclude with an assessment of the levels of maturity in application of these approaches.

Designing and Conducting Business Surveys provides a coherent overview of the business survey process, from start to finish. It uniquely integrates an understanding of how businesses operate, a total survey error approach to data quality that focuses specifically on business surveys, and sound project management principles. The book brings together what is currently known about planning, designing, and conducting business surveys, with producing and disseminating statistics or other research results from the collected data. This knowledge draws upon a variety of disciplines such as survey methodology, organizational sciences, sociology, psychology, and statistical methods. The contents of the book formulate a comprehensive guide to scholarly material previously dispersed among books, journal articles, and conference papers. This book provides guidelines that will help the reader make educated trade-off decisions that minimize survey errors, costs, and response burden, while being attentive to survey data quality. Major topics include: Determining the survey content, considering user needs, the business context, and total survey quality Planning the survey as a project Sampling frames, procedures, and methods Questionnaire design and testing for self-administered paper, web, and mixed-mode surveys Survey communication design to obtain responses and facilitate the business response process Conducting and managing the survey using paradata and project management tools Data processing, including capture, editing, and imputation, and dissemination of statistical outputs Designing and Conducting Business Surveys is an indispensable resource for anyone involved in designing and/or conducting business or organizational surveys at statistical institutes, central banks, survey organizations, etc.; producing statistics or other

Im britischen "Office for National Statistics" (ONS) wurden in den vergangenen zwei Jahren verschiedene Methoden zur Verbesserung der Erhebungsinstrumente bei Unternehmensbefragungen entwickelt und erprobt. Der vorliegende Beitrag berichtet über die Merkmale der Instrumente zur Datengewinnung bei Unternehmensumfragen im ONS, über Weiterentwicklungen und Verbesserungen sowie über die Rahmenbedingungen einer Bewertung der eingesetzten Erhebungsinstrumente. (ICI)