Suchergebnisse

The aim of this research is to reveal the assessment of EU (European Union) citizens residing in Alanya regarding the quality of hospital services in both their own countries and Alanya. The study was carried out face-to-face with a survey method with 295 resident EU (European Union) citizens between June and August 2018 in Alanya. The analysis was done with the SPSS 22.0 package program. 229 (76.60%) of the participants are women and 66 (22.40%) are men, 159 (54%) are German citizens and 30 (10.22%) are British citizens. Expectations of EU citizens regarding hospital service quality are empathy, reliability and assurance, particularly physical assets and accountability. It was found that quality expectations of EU citizens were met in terms of accountability and reliability, whereas expectations related to other dimensions were not satisfied. The overall perception levels of EU citizens regarding hospitals in their own countries are higher than the overall levels of perception of hospitals in Alanya. For this, Hospital managers in Alanya need to pay particular attention to assurance, physical assets and empathy dimensions for better quality health service delivery.

PurposePoor people often experience a delay in meeting their healthcare needs due to their economic situation. As a result, delayed diagnoses and treatment may increase disease severity, increase the risk of death, and enhance disease transmission in the community. The purpose of this paper is to provide important information about health service delays among the poorest people in Turkey.Design/methodology/approachA field study is conducted among the 92 poorest households in the Etimesgut region of Ankara in order to ascertain any delays in health services among the poor, as well as the factors related to those delays.FindingsThe results of the study show that 87 percent of the households lived on a daily income of US$2.15, and that household member's delay seeking healthcare services an average of 4.66±1.17 times in the past year. Reasons for delaying or not seeking healthcare services included the following: participants thought they would get better without doing anything (7.6 percent), by using traditional herbs (12.7 percent), by using pharmaceuticals already on hand (11.4 percent), the health facility was too far away (5.1 percent), and inability to pay (63.3 percent). Significant associations are found between the delaying behaviors, socioeconomic characteristics of households, and health status.Practical implicationsAt the end of the study, policy suggestions are provided for improving medical care seeking behaviors and treatment compliance among the poor.Originality/valuePoverty is a complex and multidimensional phenomenon that consists of income insufficiency, lack of education, malnutrition, and poor health. The relationship between poverty and poor health impacts those who live in poverty as well as communities, organizations and entire countries. Reducing health disparities and decreasing delays and difficulties in access to health care among poor households are important goals.