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The explosive growth of the consulting industry in recent years and the controversy surrounding the quality of the consulting function stresses the needs for a better preparation and training of consultants. This article examines the contribution that academia can provide in furthering the development of consultants at different stages in their careers. The research indicates a scarcity of academic course offerings and a lack of comprehensive coverage of essential course elements such as client-based field projects. A template is provided to address the curricular deficiencies detected in the survey of current course offerings.

Description based on: 1 FLMC 79-1 (Jan. 12, 1979) ; Title from caption. ; Mode of access: Internet. ; Vols. prior to 1979 were issued by the Office of Labor-Management Relations, Civil Service Commission.

PurposeBroadly conceptualised, a consultant's work can be evaluated by the deliverables produced and by the process used to achieve those deliverables. This paper seeks to report the use of a survey instrument to assess and compare management consultant process performance and client performance (in specifying the contract), enabling meaningful dialogue between the parties.Design/methodology/approachA validated instrument, previously developed by the authors, was employed to survey all local and regional authorities in New Zealand regarding the expectations they have of their management consultants and their perceptions of process performance. Congruence of the performance profiles was assessed with the aid of profile similarity indices.FindingsWhile results for the sector indicate that New Zealand local authorities appear to be generally well satisfied with the levels of service they are receiving from their management consultants, individual authorities are experiencing significant gaps between their expectations and what is being delivered. In addition, misalignments between client expectations and benchmark process performance measures indicate a lack of rigour when specifying contracts.Research limitations/implicationsThe research makes use of subjective measures of excellent consulting practice sourced from industry‐respected consultants and authors in the field, rather than attempting to justify their choice from a theoretical basis. Conceptual difficulties with the use of profile similarity indices in alignment research are noted. The generalisability of the benchmark performance standards to consultants operating in other sectors remains to be tested.Practical implicationsBenchmark consultant performance standards provide the basis for local authorities to insist upon internationally recognized and recommended standards of contract delivery. The use of well‐developed process performance measures to assess differences between local authority expectations and perceived consultant performance, and between perceived consultant performance and benchmark expectations, provides the opportunity for local authorities and their consultants to engage in meaningful and objective dialogue. Skilled consultants will benefit from dialogue that should translate into greater respect and understanding of their true worth, and into the setting of contract specifications and pricing that reflect this assessment.Originality/valuePrevious authors have argued the lack of well‐developed performance measures and attendant benchmark performance standards expected of consultants. The present study directly addresses these gaps and focuses on the manner in which management consultants work with public sector clients to produce contract deliverables. Validated benchmark measures are used to detect process performance gaps, providing the opportunity for local authorities and their consultants to engage in meaningful dialogue.

PurposeThis paper tracks how a policy recommended by management consultants becomes embedded as an integral part of leadership practice. It explores the launch of the concept of 'talent management' by McKinsey & Company and how it becomes adopted as part of expected leadership practices in the English National Health Service. The use of Management Consultants globally has increased exponentially, and the paper considers this phenomenon and the ways in which management consultant advice influences public sector leadership and practice at local level.Design/methodology/approachA case study approach is adopted, focussing on the introduction of the concept of talent management into the English NHS, following the wider emergence of the concept through influential reports published by McKinsey & Company in the late 1990's. An analysis of the emergence of the concept is conducted drawing on this series of reports and the adoption of talent management policies and practices by the English government's Department of Health. FindingsThese influential reports by the management consultancy firm, McKinsey & Company, constituted an urgent need for this newly identified concept of talent management and the secrecy surrounding its reception. It is this mystery surrounding the decisions about a talent management strategy in the NHS and the concealment of decisions behind closed doors, that leads us to offer a theory of management consultants' influence on leaders as one of performative seduction.OriginalityManagement consultancy is a vast business whose influence reaches deeply into public and private sector organisations around the world. Understanding of the variegated policies and practices that constitute contemporary modes of governance therefore requires comprehension of management consultants' role within those policies and practices. This paper argues that management consultants influence public sector leadership through insertion of their products into definitions of, and performative constitution of, local level leadership.