Suchergebnisse

The authors of the paper have been studing the electoral engineering in Bosnia and Herzegovina, where the formal rules define the behavior of parties, politicians and citizens. In the first part of the hypothesis is tested whether the institutional design of Bosnia and Herzegovina contributes to the strengthening of democracy and its consolidation. We discuss the key dilemmas and challenges of the Constitution of BiH, as well as the electoral system where we've provided concrete examples of electoral engineering. In the second part of the paper the authors state the causes and consequences of electoral engineering in Bosnia and Herzegovina, where attention is given to the institutional design. The aim is to point out the necessary reforms of the electoral system, which is expected to reduce ethnic conflicts, the creation of democratic accountability, solving social problems, strengthening the will and confidence of voters, as well as increasing women's quota in institutions. At the end of the work we point out the solutions, with the intention that the work will serve and contribute the scientific knowledge of institutional design in Bosnia and Herzegovina.

Purpose
The purpose of this paper, which is based on the UTAUT2 model, is to develop and evaluate a predictive model of customer satisfaction related to mobile commerce (m-commerce) and the willingness to recommend this service to others.


Design/methodology/approach
The study was conducted based on a sample of 402 respondents. Confirmative factor analysis was used to evaluate the validity of the model, while structural equation modeling (SEM) was used to test the hypotheses. Finally, artificial neural networks were used to rank the influence of the significant predictors obtained by SEM.


Findings
Trust was found to be the most significant driver of customer satisfaction, followed by performance expectancy and perceived value. In addition, affective commitment and satisfaction were identified as the strongest predictors of word of mouth (WOM).


Originality/value
The originality/value of the paper lies in the establishment of the connection between the independent variables of the UTAUT 2 model – trust, satisfaction, affective and continence commitment and WOM. Additionally, it is one of a small number of studies investigating customer commitments and their influence on WOM in m-commerce.