Suchergebnisse

Front Cover -- Contents -- Foreword -- Preface -- Acknowledgments -- About the Editors, Authors, and Contributors -- Abbreviations -- Chapter 1 Objectives, Approach, and Road Map -- Notes -- Bibliography -- Chapter 2 Overview of the Delivery Systems Framework -- 2.1 Concepts and Core Elements of the Delivery Systems Framework -- 2.2 Adapting Operating Models to Confront the Challenges of Coordination and Inclusion -- 2.3 Illustrating the Delivery Systems Framework with a Composite Example -- 2.4 Some Concluding Points: Fundamental Principles -- Notes -- Bibliography -- Chapter 3 Outreach -- 3.1 Core Concepts and Elements -- 3.2 Outreach Challenges -- 3.3 Outreach Strategies, Modalities, and Instruments -- 3.4 Tailoring Modalities to Specific Intended Populations and Vulnerable Groups -- 3.5 Institutional Aspects -- 3.6 Some Concluding Points -- Notes -- Bibliography -- Chapter 4 Intake, Registration, and Assessment of Needs and Conditions -- 4.1 Intake and Registration -- 4.2 Information to be Gathered during Intake and Registration -- 4.3 Assessment of Needs and Conditions -- 4.4 Processes Involved in Intake and Registration -- 4.5 Information Systems and Institutional Arrangements -- 4.6 Some Concluding Points -- Notes -- Bibliography -- Chapter 5 Eligibility and Enrollment -- 5.1 Determining Eligibility -- 5.2 Enrollment Decisions -- 5.3 Determining the Package of Benefits and Services -- 5.4 Notification and Onboarding -- 5.5 Institutional Arrangements and Information Systems -- 5.6 Some Concluding Points -- Annex 5A: Examples of Eligibility Criteria and Benefit Structures for Various Types of Programs -- Notes -- Bibliography -- Chapter 6 Payments of Cash Benefits -- 6.1 Evolution of G2P Payments for Social Protection: Financial Inclusion of the "First Mile" -- 6.2 Typology and Purpose of Social Protection Payments Digitization.

The Sourcebook synthesizes real-world experiences and lessons learned of social protection delivery systems from around the world, with a particular focus on social and labor benefits and services. It takes a practical approach, seeking to address concrete "how-to" questions, including: How do countries deliver social protection benefits and services? How do they do so effectively and efficiently? How do they ensure dynamic inclusion, especially for the most vulnerable and needy? How do they promote better coordination and integration—not only among social protection programs but also programs in other parts of government? How can they meet the needs of their intended populations and provide a better client experience? The Sourcebook structures itself around eight key principles that can frame the delivery systems mindset: (1) delivery systems evolve over time, do so in a non-linear fashion, and are affected by the starting point(s); (2) additional efforts should be made to "do simple well", and to do so from the start rather than trying to remedy by after-the-fact adding-on of features or aspects; (3) quality implementation matters, and weaknesses in the design or structure of any core system element will negatively impact delivery; (4) defining the "first mile" for people interface greatly affects the system and overall delivery, and is most improved when that "first mile" is understood as the weakest link in delivery systems); (5) delivery systems do not operate in a vacuum and thus should not be developed in silos; (6) delivery systems can contribute more broadly to government's ability to intervene in other sectors, such as health insurance subsidies, scholarships, social energy tariffs, housing benefits, and legal services; (7) there is no single blueprint for delivery systems, but there are commonalities and those common elements constitute the core of the delivery systems framework; (8) inclusion and coordination are pervasive and perennial dual challenges, and they contribute to the objectives of effectiveness and efficiency.

This volume—a collaborative work between the World Bank's Global Governance Practice and a team of researchers working with the Korean Development Institute—is dedicated to the proposition that there is much that can be learned from a careful and nuanced assessment of Korea's experience with e-governance. It seeks to draw lessons both from the large reservoir of experience as to what has worked, as well as the more limited and isolated examples of what has not. In particular, it seeks to achieve two objectives. The first is to accurately understand, capture and distill the key dimensions of Korea's e-governance experience so that it can be properly understood and appreciated. Towards this end, some of the world's leading experts on Korea's e-governance experience have been engaged in its preparation, and their conclusions have been carefully vetted and reviewed by other leading scholars of the role of IT systems within government. The goal is to avoid flip generalizations or characterizations, such as "political will is important" or "it is important to embed e-governance within a broader strategy to develop a domestic IT industry," but to truly understand the complex interplay between differing political, economic and bureaucratic interests and how they shaped decisions about developing the technological and human infrastructure that would support Korea's successful thrust to be the world's leading nation in this area. The second is to ponder the lessons learned and what did and did not work from Korea's experience for other developing countries seeking to strengthen the role of information technology within their public sectors.