Suchergebnisse

Intro -- Brief Contents -- Detailed Contents -- A Note from Diane L. Kelly -- Preface -- Acknowledgments -- Section 1 Quality Management: A Systems Approach -- Chapter 1 Quality Management Fundamentals -- Chapter 2 Role of Policy in Advancing Quality -- Chapter 3 Characteristics of Complex Systems -- Chapter 4 Understanding System Behavior -- Chapter 5 Visualizing System Relationships -- Section 2 Setting the Stage for Success -- Chapter 6 Establishing System Direction -- Chapter 7 Setting Improvement Goals in Complex Systems -- Chapter 8 Fostering a Culture of Collaboration and Teamwork -- Section 3 Achieving Quality Results in Complex Systems -- Chapter 9 Measuring Process and System Performance -- Chapter 10 Using Data Analytics Techniques to Evaluate Performance -- Chapter 11 Designing and Implementing Improvements -- Chapter 12 Using Improvement Teams and Tools -- Chapter 13 Making Healthcare Safer for Patients -- Section 4 Practice Lab -- Practice Exercise 1: Reflective Journal -- Practice Exercise 2: The Manager's Role -- Practice Exercise 3: Dynamic Complexity -- Practice Exercise 4: System Relationships -- Practice Exercise 5: Meeting Customer Expectations -- Practice Exercise 6: Organizational Self-Assessment -- Practice Exercise 7: Improving a Performance Gap in Your Organization -- Practice Exercise 8: Teamwork and Patient Safety -- Practice Exercise 9: Improvement Case Study -- Practice Exercise 10: Sytems Error Case Study and Analysis -- Practice Exercise 11: Failure Mode and Effects Analysis -- Glossary -- Index -- About the Authors -- About the Contributor