Exploring Public Diplomacy 2.0: A Comparison of German and U.S. Digital Public Diplomacy in Theory and Practice ; Public Diplomacy 2.0: Ein Vergleich der deutschen und U.S. digitalen Public Diplomacy in Theorie und Praxis
Designed as an exploratory study, this dissertation consists of a policy analysis of German and U.S. American approaches to public diplomacy 2.0, understood as public diplomacy by means of social media. The study's main argument is that in spite of claims to the contrary, social media did not substantially change the practice of public diplomacy. No digital turn took place: Both countries' governments act according to their respective foreign policy tradition and public diplomacy doctrines and, by doing so, confirm a historical institutionalist view on politics. After developing public diplomacy as an integrated concept that incorporates facets of several other related ones like propaganda, branding and cultural relations, it will be demonstrated that public diplomacy remains an instrument of power employed by a given state to reaffirm its might; it is not destined to empower other groups. It will also be shown how social media's premises like transparency and decentralization clash with those of public diplomacy and government administration, and how this impedes public diplomacy's operationalisation on the Internet. It will be explored how that contradiction affects the practice of public diplomacy 2.0 and how its stakeholders deal with given implications by laying out a methodological framework based on historical institutionalism that combines content analysis and expert interviews. On a doctrinal strategic level, the dissertation will then show how the U.S. public diplomacy endeavour is strategically embedded into a wider concept, driven by post-9/11 feelings of vulnerability and the desire to win back hearts and minds. The German approach, on the other hand, refuses such a take, which is partly due to the country's history and negative experiences with propaganda especially during World War II. To Germany, distancing itself from its eventful past through presenting the country as a peaceful, stable democracy is paramount. Combined with the process of coming to terms with the major shakeup the country's ...