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PurposeThis paper presents issues associated with the needs of collaborative supply chain management (CSCM) and proposes a planning stage of a CSCM framework.Design/methodology/approachThe proposed planning stage of a CSCM framework incorporates issues of organisation profile, internal functional strategy and supplier‐customer strategy. The gauging absence of prerequisites (GAP) analysis technique which embedded in the knowledge‐based system is proposed in the planning stage to analyse the gap between the current and the desirable position (benchmark) for an effective implementation in organisation.FindingsThe planning stage framework provides information specifically for designing a CSCM by focusing on the organisation capability and business processes and discussed the important issues in planning a CSCM for business organisations, specifically for a manufacturing environment.Research limitations/implicationsFurther research could be carried out to capitalise the framework for improving the CSCM.Practical implicationsThe proposed planning stage of a CSCM framework enables the chain members to identify key factors or issues for CSCM development.Originality/valueThe new aspects of the proposed CSCM are firstly, the proposed planning stage model is supported by a KBS approach. Secondly, the use of GAP analysis technique and finally, the planning stage framework provides information and issues for the design stage of CSCM framework.