The Effect of E- Commerce on Customer Satisfaction in Malaysia
In: Journal of social sciences: interdisciplinary reflection of contemporary society, Band 7, Heft 3, S. 201-208
ISSN: 2456-6756
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In: Journal of social sciences: interdisciplinary reflection of contemporary society, Band 7, Heft 3, S. 201-208
ISSN: 2456-6756
In: Journal of social sciences: interdisciplinary reflection of contemporary society, Band 7, Heft 1, S. 37-45
ISSN: 2456-6756
In: Journal of social sciences: interdisciplinary reflection of contemporary society, Band 7, Heft 1, S. 73-75
ISSN: 2456-6756
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 4, Heft 9
ISSN: 2222-6990
In: International journal of management sciences and business research, Band 3
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The recent advent of World Wide Web has changed the traditional marketing paradigm in a dramatic way. Under a computer-mediated marketing framework the operations are no longer controlled by boundaries and time constraints. The new paradigm provides firms the whole wired world as potential market to capture. This is the underlying rationale for the Malaysian e-commerce policy or marketing in a "computer-mediated-environment" in Malaysia. Although, the concept of e-commerce is relatively new in this country, but, it was widely accepted marketing medium among the developed nations. Whether Malaysia is able to reap the benefits of e-commerce largely depends on various factors ranging from the infrastructures, the skill base, the critical mass of internet users, legal policy and so on. Understanding the nature of the relationship and the significance of these factors require a good amount of research in the industry perspectives. This paper attempts to provide some guidelines about the research priorities in marketing of Malaysian produce and products under a computer-mediated-environment; taking into account the local and peculiarities of the firms and consumers' behaviour. In this respect the current paper draws literatures about e-commerce experiences of other countries for the purpose of benchmarking. The preliminary conclusion drawn from these literatures suggest that e-marketing outcomes are major reduction in transaction costs and an increase in productivity; which in turn radically change the traditional market structure, behaviour and performance framework. While it is envisaged that the private sector will take the lead role in the development of e-marketing in Malaysia, the government has a bigger role in ensuring its sustainability. The major research issues in economics and marketing are: the competitiveness of the related industries to allow higher investment in bandwidth and high-technology, integration of physical and online marketing, the economics of network management, characteristics and perception of the community on e-commerce, market and commercial governance, the current and future skill of the community, monitoring the changes in marketing functions and intermediary roles and providing macro indicators to measure the market.
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In: Journal of social sciences: interdisciplinary reflection of contemporary society, Band 14, Heft 1, S. 9-11
ISSN: 2456-6756
In: Journal of social sciences: interdisciplinary reflection of contemporary society, Band 13, Heft 3, S. 231-242
ISSN: 2456-6756
In: Journal of education, society and behavioural science, S. 36-47
ISSN: 2456-981X
Global Citizenship Education (GCE) is considered as the core purpose of education at all levels in this contemporary world by the global educational scholars. It is the education which focuses to generate empathetic world citizens with multiple coping skills, conducive to function instantly with the challenges and opportunities they encounter in the current world. This scenario demands innovations in teacher education to make the teachers competent in delivering such education to their students. This study intends to identify the relationship between global citizenship education and teacher education based on the literature review.
This study examines the major barriers that prevent manufacturing companies in Malaysia from adopting e-commerce. The major barriers of e-commerce expansion were security of payment and uncertain nature of legal and regulatory frameworks. Also the empirical findings reveal that doing business over Internet involves high start-up cost. In fact it is costly to set-up business electronically, because so many technological appliances are involved. Computers are quite expensive to buy limited maintenance facility issue to take advantage of EC. This issue is really affecting small businesses. Therefore, in order to attract and motivate the adoption of EC, the government has to support this sector fully by providing bank loans or subsidiaries.
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Total quality management (TQM) represents a set of practices for continuously improvement within organizations. The government of UAE has taken large steps towards the implementation of TQM. Despite that, many organizations in UAE are not able to apply the principles of TQM. The aim of this study is to investigate the effect of TQM principles developed by the International Organization for Standardization (ISO) on education quality in UCMOTHER and Higher College of Technology - Sharjah Women's Colleges. This study used quantitative approach to answer research questions. The result of this study indicates that educational institutions need to implement the principles of TQM according to the seven principles of ISO to achieve high education quality. This study recommends that universities in UAE should establish a department of quality office in each college headed by specialist managers in TQM who will be responsible for following-up and monitoring the application of TQM like continuous improvement, teamwork spirit, and sharing decision-making. Article visualizations:
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Total quality management (TQM) is a collection of strategies for constantly improvement inside organisations. The government of UAE has made considerable measures towards the adoption of TQM. Despite that, many organisations in UAE are not able to adopt the principles of TQM. The purpose of this study is to explore the influence of TQM principles proposed by the International Organization for Standardization on Department of Municipal Affairs and Transport quality. This study employed quantitative technique to address research questions. The conclusion of this study reveals that department of municipal affairs and transport industries need to adopt the principles of TQM according to the seven principles of ISO to achieve high Department of Municipal Affairs and Transport Quality. This study recommends that transport industries in UAE should establish a department of quality office in each college headed by specialist managers in TQM who will be responsible for following-up and monitoring the application of TQM like continuous improvement, teamwork spirit, and sharing decision-making. JEL: H12; H50 Article visualizations:
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Tourism has become one of the most essential segments of economy for these Asian countries. Rapid economic growth, political stability, and aggressive tourism campaigns by the governments have strongly enhanced the growth of tourism in this region. This study is primarily designed to review the relationship of service quality and customer satisfaction that leads to customer loyalty in UAE hotels. The study focused on the country UAE and in particular UAE's hotel sector. Thus, this study has attempted to forward more understanding on the subject matter. This study has employed survey method for data collection where a larger population can be covered in a shorter time. For this research, primary data were used to identify the impact of customer satisfaction between service quality and customer loyalty. In this study, the sample consists of customers who are available within Dubai city. A total sample size of 300 was adequate for this study. The samples for this study were the customers who stay minimum one night is hotels in. In order to attract new customers, manager must first focus on their existing customers. It is because, to take care the existing customers will maintain their profit rather than to attract new customers that mostly will incur higher cost. Companies need to retain existing customers with effectively satisfy their needs so that the existing customers become loyal with their businesses Article visualizations:
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In the competitive education setting, with declining students' enrolment into the programme of study, the policy makers, curriculum developers and other relevant personnel should pay much attention to address the issue of attracting secondary students into job market demanded programmes. The purpose of the present study was to examine the relationship between perceived programme quality and the students' satisfaction in selected government schools in Sri Lanka. The present study applied quantitative design using 410 senior secondary students who studied Biosystems Technology. The conceptual framework has been formulated based on the comprehensive review of the past studies. Multiple regression analysis was used to test the relationships among the dimensions of programme quality and students' satisfaction as hypothesized. The finding indicated that the dimensions of programme quality have been correlated significantly with secondary students' satisfaction whilst there was a positive and significant relationship amongst the four dimensions of programme quality and students' satisfaction towards Biosystems Technology programme. Thus, the finding of current study has provided significant contribution to the existing body of knowledge in terms of offering statistically established conceptual framework and a validated measuring scale in satisfaction to the general education system. Furthermore, the implications were provided for the policy makers and relevant personnel to make remedial measures in order to quality improvement of Biosystems Technology programme. Article visualizations:
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The advancement of Green Concept studies has triggered some significant disarray about the manner of the build and rendered it difficult for everything except the most passionate peruses to remain conscious of advances in this area. Even though many green initiatives introduced in the world, consumers' acceptance of green concept and green products still uncertain. The lack of research to examine green concept makes things worse. Therefore studying and the understanding of green concept and attitudes towards the consumption elements of green products are important research gaps to introduce useful country-specific green marketing strategies. Future research would therefore, be solely important and help government policy developers and marketers to develop strategies which are country specific. This article reviews the notion of green in relation to associated concepts and empirical consequences discovered in the existing sphere of knowledge. Researchers accompanied literature review as the primary methodology for reviewing current empirical knowledge to construct conceptual content to assist the suggested directions for the study. The findings of the study provide insights into how empirical results are reflected in literature reviews that connect the Green concept with associated ideas and consequences. Based on the discussion, conclude future study directions in line with the gaps in empirical knowledge discovered within. Article visualizations:
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