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Conflict and trust interact in a complex self-reinforcing vicious circle. With frequent, serious public conflicts, as well as stagnantly low level of trust in government, Korea may suffer from a vicious circle. This paper tests empirically whether Korea is in a vicious circle of public conflicts and public trust based on data from a questionnaire survey for 3,000 Korean citizens conducted during January and February 2016. The results show that individual experience of public conflicts significantly reduced the level of trust in government, and rights- and/or power-based conflict behaviors of the individuals who experienced conflict lowered their level of trust in government more. As another link in a vicious circle, low level of public trust is believed to propel citizens to adopt more rights- and power-based approaches to conflict, which, in turn, may reduce the level of public trust in Korea. These results imply that the Korean government can build public trust through more effective conflict management.

The existence of adversarial countervailing power has been considered a necessary condition to making collaborative governance fair and effective. However, adversarial countervailing power cannot be easily transformed into a collaborative one that is more appropriate for collaborative governance. This article explores a mechanism of power transformation by bridging the theory of trust building and the theory of power in collaborative governance. This article posits that when there is distrust among parties, comprehensive, up-front prenegotiation on the structure of collaboration may set the stage for a small-wins approach to trust building by managing power imbalances. Power transformation may follow this trust-building cycle accordingly. The framework of power transformation is tested with the case of the Shi-Hwa Sustainable Development Committee, a successful experiment of collaborative governance in balancing development and environment in Korea in which adversarial countervailing power was transformed into a collaborative one. The results of this article imply that a key factor in successful collaborative governance is power management.

PurposeThe purpose of this paper is to present a framework for prioritizing intellectual capital (IC) indicators, as well as suggesting key improvement areas by using the Delphi approach and analytic hierarchy process (AHP) analysis.Design/methodology/approachThe effectiveness of the framework is demonstrated through the case study of a public sector research and development organization.FindingsThis paper identifies three major characteristics of the framework: weighing indicators that should be based on an organization's strategies and contexts; employing multiple processes (Delphi and AHP approaches) which can overcome the limitation of a single methodology; and providing a visual map that can help management identify which indicators and related activities need attention and should be improved.Originality/valueThis research contributes to the literature and practices in several ways. First, this paper provides a practical and operational guideline on how to engage in IC management efficiently. Second, the authors try to integrate IC management into traditional management tools (e.g. quality management) by employing the concept of an operational feedback process and three screening processes. Third, this paper tests the possibility of using a Delphi approach in prioritizing IC indicators.

AbstractThe purpose of this paper is to present a framework for an effective implementation of intellectual capital (IC) management. The framework is primarily established based on the ISO 9001 quality management system that is an international representative process management approach. Based on the case study of an ISO 9001 certified public in Research and Development (R&D) organization, this study concludes that: (1) the framework helps organizations to identify customers' needs as well as to evaluate customers' perception about the organizations' efforts; (2) various requirements of the framework play a crucial role in building a foundation to continually develop the framework; (3) the framework can encourage ISO 9001 certified organizations to implement IC management by providing similar principles and methodologies. Copyright © 2009 John Wiley & Sons, Ltd.

PurposeThe purpose of this research article is to investigate the critical risk factors associated with the digitalization impact on the Indian construction industry, as these firm plans to implement digitalization in order to improve their construction management processes.Design/methodology/approachIn this research article, risk factors and dimensions are taken from diverse industries and validated in the construction domain by industry and academic experts. Further, multi-criteria decision-making techniques are employed to assess the Indian construction sector scenario quantitatively. The interrelationship and weightage of risk factors and dimensions are determined by the Fuzzy Decision-making Trial and Evaluation Laboratory Analytic Network Process (DANP) method. However, the method Grey Technique for the Order of Prioritization by Similarity to Ideal Solution (TOPSIS) is used to determine the ranking of each risk factor.FindingsThis study finds 14 critical risk factors along with four risk dimensions. Operational and financial dimensions are significant risk dimensions. Whereas the threat of high outlay and low yield is a significant risk factor in construction. Besides that, the interrelationship among risk factors, the weightage of each factor and the ranking of critical risk factors are also identified.Research limitations/implicationsThis research article uses Fuzzy DANP and Grey TOPSIS techniques as exploratory research methods with a limited group of construction professionals from a leading Indian construction firm. Furthermore, comprehensive confirmatory research can also be performed with a large group of construction experts using advanced analytical techniques to validate the ranking of critical risk factors.Practical implicationsThe findings of this study provide insight into the knowledge of construction firms by emphasizing significant risk factors related to digitalization in construction operations. Another finding of this study shows that the risks associated with digitalization in construction are similar to those in manufacturing, where high outlay and low yield hold a significant role in the transformation process.Originality/valueThe research is unique since there have only been limited studies in the Indian construction scenario to analyze the significant risks associated with digitalization. Furthermore, this study demonstrates that the combination of Fuzzy DANP and Grey TOPSIS techniques may be used successfully to prioritize risks in construction digitalization, which is still in its early phases.