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Poor quality jobs and their negative consequences for worker wellbeing are frequently associated with Taylorised work and rising non-standard, often precarious, employment. Our manifesto offers a new approach to Quality of Working Life to improve worker wellbeing. In doing so, it outlines the need for a new measure of job quality that pays due attention to employment as well as work problems, and a new approach to practical reform that involves statutory minimum standards rather than just voluntary firm action. Significantly, a receptive political-economic context currently exists to enable the implementation of this manifesto.

New and residual challenges related to digital technology, COVID-19, precarious employment and scientific management are a reminder of research published in the early years of Human Relations that laid the foundation for socio-technical systems theory and its later conceptual offspring, the quality of working life. Analysing the evolution, challenges, legacy and lessons of socio-technical systems and quality of working life, we develop guiding principles for the theoretical development and practical implementation of socio-technical systems and quality of working life for the 21st century. These principles are needed to optimize the benefits of new technology and improve job quality. They would enable an effective and sustained humanization of work through stakeholder involvement, inter-disciplinary partnerships and institutional support, producing positive outcomes for employees and employers as well as wider society.

In this study we explore how versions of organizational reality and gender are constructed in management discourse and whether such patterns change over time. Specifically, we examine management explanations and accounts of the gendered nature of their organizations through their commentaries on their affirmative action programmes. In Australia private sector organizations with 100 or more employees are required to report to government on their affirmative action programmes for women. In these documents, management representatives outline objectives for the coming year and report on their progress in reducing employment-related barriers for women. In doing so they account for the 'problem' of gender-based discrimination that affirmative action is designed to address, justify their actions (or lack of action) and reproduce versions of gendered identity. Thus we use affirmative action reporting as cases of management rhetoric to explore how aspects of gender and organization are constructed, taken for granted, challenged or problematized. Comparing reports from the hospitality sector over a 14-year period, we explore whether there is any evidence of discursive change in management accounts of the gendered nature of their organizations.

In this study we explore how versions of organizational reality and gender are constructed in management discourse and whether such patterns change over time. Specifically, we examine management explanations and accounts of the gendered nature of their organizations through their commentaries on their affirmative action programmes. In Australia private sector organizations with 100 or more employees are required to report to government on their affirmative action programmes for women. In these documents, management representatives outline objectives for the coming year and report on their progress in reducing employment-related barriers for women. In doing so they account for the 'problem' of gender-based discrimination that affirmative action is designed to address, justify their actions (or lack of action) and reproduce versions of gendered identity. Thus we use affirmative action reporting as cases of management rhetoric to explore how aspects of gender and organization are constructed, taken for granted, challenged or problematized. Comparing reports from the hospitality sector over a 14-year period, we explore whether there is any evidence of discursive change in management accounts of the gendered nature of their organizations.

This article seeks to examine the role of life course in understanding job quality. It uses a qualitative case study analysis of Australian restaurants and reveals how chefs at different life stages can subjectively perceive the same objective job characteristics differently. The findings extend pre-existing knowledge by demonstrating how workers' subjective perceptions of job quality are shaped by their life stages.

This article analyses the function of temporary sponsored skilled migrants in Australian hospitality, an industry with acute difficulties attracting and retaining skilled workers. Drawing upon survey data, the findings indicate that rather than utilising temporary sponsored skilled migration to source hard skills, as assumed within the extant literature, employers' recruitment practices are motivated by a desire to source soft skills and labour perceived as relatively controllable, productive and reliable. In explaining these findings, the article develops new insights regarding the dependence of temporary sponsored skilled migrants on their employer sponsors and the industry effects of hospitality. These factors make these workers a relatively more attractive source of labour and shape the nature of employer demand.

Australian government and organizational age-management policies continue to target employment participation among older workers in light of an aging population. Typically, efforts to reduce early retirement among older workers have focused on well-established factors, including the promotion of worker health, reducing injury, supporting caregivers, reducing age discrimination and enhancing skill development. This research extends on the former approach by examining established factors along with important emerging factors, namely work-life conflict, work centrality and person-job fit. Additionally, the research analyses the effects of gender and financial pressure on older workers' employment participation and preferences. Logistic regression analysis of cross-sectional survey data involving 1,504 Australians aged 45–65, revealed that two established factors, physical health and caregiving, and all three emerging factors were associated with employment participation and preferences to be employed. However, important variations on the basis of gender and financial pressure were also identified. Caregiving was more strongly associated with the preference to remain employed for men (OR = 0.2.54, p < 0.01) than women (OR = 1.03, ns) and person-job fit was more strongly associated with the preference to remain employed for women (OR = 1.64, p < 0.001) than men (OR = 0.91, ns). Work-life conflict was more strongly associated with the preference to leave employment for those reporting limited financial pressure (OR = 0.60, p < 0.001) compared to those in poorer financial circumstances (OR = 0.87, ns). These findings suggest that organizational age management policies should focus on both established and emerging factors, particularly the provision of flexible working conditions and improving the psychosocial work environment. However, such efforts should carefully consider the different needs of men and women, and those under varying levels of financial stress. With respect to government policy to promote ...

Purpose
The purpose of this paper is to examine relationships between work organisation, bullying and intention to leave (ITL) in the Australian hospitality industry, using pressure, disorganisation and regulatory failure (PDR) to measure work organisation.


Design/methodology/approach
Cross-sectional survey data were collected from 72 workers in Australian accommodation hotels. They were aged 20-65 years (M=38.26, SD=12.60) and 57.1 per cent were female. The proposed path model was tested with the Mplus (v.7) statistical package using Hayes' (2009) procedure for mediation analysis.


Findings
There were positive bivariate correlations between all variables. The path model indicated that disorganisation and regulatory failure had direct positive associations with bullying. Financial pressure and bullying had direct positive associations with ITL.


Research limitations/implications
The small sample may not be representative and the cross-sectional design and self-report data risk common method variance effects and preclude attributions of causality. Future studies should use more representative samples and longitudinal designs to address common method variance issues and facilitate causal inferences.


Originality/value
Bullying and turnover are significant problems in the hospitality industry, but the contribution of work organisation variables is poorly understood. The present study provides promising preliminary evidence on the potential role of PDR as an antecedent of both bullying and ITL.